Customer Support Admin

divh2Customer Support Admin/h2pWELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers./ppBE HOLD! We have an immediate need for Customer Support Admins to join our team in Las Vegas, NV. Reporting to the Customer Support Manager; you will be assisting our brick and mortar sportsbook employees, handling customer account requests, providing assistance to our betting kiosk operations and supporting our management team. This is an exciting opportunity to join the worlds leading sports betting company./ph3How You Will Create the Extraordinary/h3ulliProcessing Player Rewards Accounts/liliProcessing and Approving new accounts for our Mobile Betting App/liliUpdate Customer Accounts/liliGenerate win/loss statements for customers/liliResearching lost ticket claims for customers/liliProcess contest applications/liliSending replacement rewards cards to customers/liliResearching Sports book cash discrepancies/liliApplying approved promotional rewards to customer accounts/liliMonitoring self-betting kiosk for underage individuals and banned patrons/liliMonitoring self-betting kiosk for issues. Requesting maintenance when required/liliProcess Admin Support emails in a timely manner/liliResponsible for organization and filing of documents to be scanned./liliWork in accordance with department policy procedures to comply with gaming statutes and regulations./liliDocument retention removing account applications as per compliance/li/ulh3What You Will Need/h3ulli1 + years Customer Support experience/liliAbility to type 35 words per minute/liliAbility to Multi-task/liliWork varied shifts, including nights, weekends and holidays/liliGood working knowledge of Microsoft Office including Outlook, Word Excel/liliMust be able to work independently with minimal supervision/liliMust be confident in ones ability to assess situations and make informed decisions/liliAbility to work through high volume and stressful time periods./liliGood interpersonal communication skills/liliStrong problem-solving skills/liliAbility to handle a diverse range of activities and effectively prioritize responsibilities/li/ulpPhysical Requirements:/pulliMust be able to sit for extended periods of time/liliMust be able to lift, carry, pull or push 25lbs/liliMust be able to type for extended periods of time/liliMust be able to talk on the phone for extended periods of time/liliMust be able to write for extended periods of time/liliMust be able to twist, bend or reach with no significant boundaries/liliThis position will be exposed to sounds at 69 decibels/liliRegular attendance in the office/liliThis position may be exposed to a smoke-filled environment/li/ulh3About Us/h3pAt Caesars Digital, We Dont Just Play the Game We Set the Standard./ppAs a proud part of Caesars Entertainment, the worlds premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence./ppWe believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers./ppFrom cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, were building something extraordinary. And we want you to be part of it./ppReady to make your mark on the Empire?/ppExplore our open roles and discover how you can help shape the future of gaming./ppJoin us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars./ph3Job Info/h3ulliJob Identification 83004/liliJob Category Retail Sportsbook/liliJob Schedule Full time/liliLocations William Hill - R7 Office (On-site)/li/ul/div

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