Public Safety Telecommunicator

Position Title Public Safety Telecommunicator Overview Operate the Telecommunications Center efficiently and effectively 24 hours a day, 365 days a year, including operating all communications equipment and maintaining contact with all field units and other agencies through direct phone lines. Respond to all elevator phone lines and all emergency call-box phone lines that ring directly into the communications center. The Division of Criminal Information Network provides additional emergency communications state and nationwide. Key Responsibilities Monitors all CCTV cameras and alarms. Monitors and dispatches fire, burglar, equipment and panic alarms to appropriate departments and personnel accordingly. Reports any trouble with CCTV and alarm systems immediately. Operates the Division of Criminal Information automated computer network and all affiliated state and computer systems as necessary. Ensures confidentiality is maintained as these records contain highly confidential information. Operates police emergency multi-frequency radio console (Orbacom Candida) and multi-line telephones. Maintains entries of all call data with 100% accuracy. Uses established logs and data systems, functions, and/or procedures. Enters routine information. Types reports using standard formats. May retrieve routine information. Determines the nature of the call and may transfer caller to appropriate responder upon determining the nature of the call. Obtains, verifies, and records the location of the emergency, the name of the caller, the nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances. Maintains a reassuring and calming manner with callers in order to obtain required information; persuades emergency callers to stay on the line. In nonmedical emergencies, provides precautionary instructions and advice to help assure the personal safety of persons and/or to minimize the loss of property, pending the arrival of fire, police, or other assistance. Dispatch and receive calls for service to and from the University Police Officers, Security, Parking and Contract Security Officers and any other collateral agency personnel as necessary. Contact the following persons in emergency situations when needed: Chief of Police, VC of Business and Finance, VC of Student Affairs, Office of EHS, Greensboro Police Department, Guilford County Sheriff’s Department and Greensboro Fire Department. Maintains emergency callback for the University; entails calls to EHS, maintenance requests for the academic buildings, as well as the University Residence Halls. Makes contact through provided weekly callback lists, cell numbers and pagers with direct contact through the Physical Plant radio frequency. Train department personnel in communications as assigned. Attend and successfully complete all required certifications and departmental in-service training; attend required departmental meetings. Take an active role in public safety technology projects, including research, development and implementation. Maintains and updates tables in the CAD software related to the records management system. Preferred Qualifications Two years of experience working in a communication or call center environment. Knowledge of methods for operating communications systems. Knowledge of procedures used for emergency medical treatment. Knowledge of information required for documenting emergency situations and calls. Knowledge of emergency medical, fire, police, and other emergency terminology. Knowledge of emergency management procedures. Knowledge of the geography and street locations of the community served. Ability to provide clear instructions and guidance to callers in emergency situations. Ability to comprehend, interpret, and evaluate relevant information from various types of source materials. Ability to obtain and analyze facts to reach logical conclusions. Ability to obtain information from physically or emotionally distressed individuals. Ability to interact with people who are in differing situations. Ability to work both independently and as part of a team. Ability to take accurate and complete messages. Ability to recognize incorrectly transmitted messages, codes, or error input. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. Required certification as a Division of Criminal Information Computer Operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. Working Conditions Shift: Twelve hour shifts (7:00 am‑7:00 pm; 7:00 pm‑7:00 am). On‑site; employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on‑site. Position Information Title: Public Safety Telecommunicator Competency Level: Journey Position Number: 004361 Recruitment Range: $40,000 – $46,000 FLSA: Non‑Exempt Appointment Type: Permanent – Full‑time FTE: 40 hours/week, 12 months Organizational Division: Asst VC Bus & Fin/Police Administration Organizational Location: VC for Business & Finance Organizational Unit: Operations – Telecommunications Benefits Accrued Vacation and Sick Leave for Eligible Employees Community Service Leave Aetna – State Health Benefits of North Carolina NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more 12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans – 401(k), 403(b), 457(b) and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount Equal Opportunity Statement North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and affirmative action employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity. #J-18808-Ljbffr