Financial Aid Advisor

Under administrative direction, this position delivers quality customer service to students, parents, and internal stakeholders regarding the Financial Aid process via phone, email, and in person. Additionally, this role acts as a liaison between departments to ensure accurate communication of next steps in the student enrollment process. Required Qualifications Bachelor’s Degree (Years of experience may be considered in lieu of Bachelor’s degree) Two to three years experience working in a Financial Aid Office. Preferred Qualifications Two to three years experience working in a Financial Aid Office. Two to three years’ experience working in a customer service front facing environment. Experience with Ellucian Banner Financial Aid module. Required Knowledge, Skills, and Abilities Strong collaborative and holistic approach to problem-solving. Analytical, organized, innovative, detail-oriented, and able to manage multiple tasks simultaneously. High ethical and professional standards; self-motivated, flexible, adaptable, and service-oriented. In-depth knowledge of federal student aid practices, procedures, and relevant state and federal laws and regulations. Familiarity with Student Information Systems. Must not be in default on federal student loans and can access Federal Student Aid databases ( FAFSA Partner Portal). Physical Demands Sitting for extended periods of time Occasional lifting up to ten pounds Must be able to work in a climate controlled, office environment Serve as the primary point of contact for students, parents, and the Morehouse community regarding the Financial Aid process. Provide information and resources to students, parents, and the Morehouse community on how to apply for all types of aid, and offer updates on application status via email, phone, in-person, and virtually. Counsel students on Financial Aid awards and assist in exploring available payment options. Instruct students on the correct procedures for completing forms and applications, including special requirements, restrictions, and necessary supporting documentation. Assist with SAP appeal review, Professional Judgements, Default Clearance Letters, and other requested documentation for accuracy prior to acceptance and processing. Act as a liaison between departments (Admissions, Advising, Registration, Student Accounts) to assist students and parents in navigating the enrollment process. Support community outreach efforts, including calling campaigns, workshops, and orientation presentations for students, parents, and the Morehouse community. Manage walk-in traffic and virtual QLess appointments. Ensure that all appointments are conducted within the scheduled time slots. Review and respond to all TDNext tickets within in a timely manner. Follow up on email inquiries as appropriate. Collaborate with the Asst. Director of Student FA Experience to resolve complex issues. Stay up to date with all federal and state regulations related to Financial Aid. Work select nights and weekends as needed. Perform any additional duties assigned by the Assistant Director or Director of Financial Aid. Percentage Of Time 100 Posting Number: S1443P Number of Vacancies: 1 Job Open Date: 06/26/2026 Open Until Filled: No Morehouse College is an equal opportunity employer. No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status, or any other status protected by law. Supplemental Questions Required fields are indicated with an asterisk (*). * How did you hear about this employment opportunity? Public Job Posting Internal Job Posting Agency Referral Advertisement/Publication Personal Referral Website HigherEd Jobs other * What is your Philosophy for serving students? (Open Ended Question) Required Documents Resume Copy of Official Drivers License Copy of Official State ID Social Security Card Optional Documents Cover Letter Unofficial Transcript Letter of Recommendation Copy of Official Passport/Visa Card front and back of card Required 2 Recommendation Letters #J-18808-Ljbffr Morehouse College