Resource Operations Specialist

Job Summary

The Shared Services - Student Wellness Center (SWC) department is seeking a detail-oriented and collaborative Resource Operations Specialist to support fiscal, administrative, and people operations. This role plays a critical part in advancing student health and well-being by optimizing financial resources, supporting student employment programs, and ensuring efficient operational processes across the SWC.

Key Responsibilities

• Oversee accounts receivable, billing operations, and financial reporting
• Manage insurance billing, reconciliation, and compliance with CSU and SJSU policies
• Support audits, internal controls, and financial analysis
• Coordinate recruitment, onboarding, and position management for staff and student employees
• Administer student employment processes, including hiring, payroll, and workforce planning
• Maintain employee records and support people operations functions
• Develop reports, dashboards, and operational documentation
• Collaborate with campus partners to improve processes and resolve operational challenges

Knowledge, Skills & Abilities

• Ability to analyze financial data, apply accounting principles, and make accurate financial projections using business mathematics and statistical techniques
• Keen skills in budget tracking and organizing complex data
• Proficiency in developing and maintaining databases, tracking financial data, and organizing complex data; ability to generate accurate reports
• Ability to learn, interpret, and apply a wide variety of policies and procedures relating to student health programs and their administration
• Knowledge of public and business administration principles, fiscal management, and operational procedures
• Strong organizational, coordination, and policy interpretation skills; ability to plan, prioritize, and multitask effectively in a fast-paced environment
• Excellent customer service and public relations abilities; effective communication across a variety of venues, including English grammar, business writing, and comprehension
• Ability to establish and maintain cooperative working relationships in a diverse, multicultural environment
• Ability to work independently, exercise sound judgment, and make constructive recommendations
• Demonstrated attention to detail, accuracy, and sustained focus on routine and complex tasks
• Familiarity with best practices for collaborating with department managers, staff, and the general public

Required Qualifications

• A bachelor's degree and/or equivalent training
• Four (4) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

• A Bachelor's degree in Accounting, Finance, Public Administration, or related field
• At least three (3) years of experience using administrative practices and procedures, including project management
• Experience working within a higher education environment
• At least two (2) years of experience with hourly employee position management, including student employees and/or per diem employees
• At least two (2) years of experience working within a healthcare facility, including medical billing
• Demonstrated experience working with highly confidential processes

Compensation

Classification: Administrative Analyst/Specialist - Exempt II
Anticipated Hiring Range: $7,066/month - $7,649/month (Step 11 - Step 15)
CSU Salary Range: $5,797/month - $8,445/month (Step 1 - Step 20)

San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: May 8, 2026 through May 24, 2026 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
View email address on click.appcast.io
View phone number on click.appcast.io

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to View email address on click.appcast.io.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San Jose State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San Jose State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.