Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Fort Atkinson, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume communication, and ensuring each interaction is handled with professionalism and care. The person in this role will serve as a key point of contact for customers, providing accurate information, processing requests, and maintaining a positive service experience across phone-based interactions.

**ON SITE ONLY**

Responsibilities:

• Respond to incoming customer calls promptly and professionally, addressing questions, concerns, and service requests with a helpful approach.

• Enter and update order information accurately in internal systems to ensure timely processing and dependable recordkeeping.

• Handle a steady volume of customer interactions while maintaining quality, courtesy, and attention to detail.

• Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers.

• Resolve routine service issues efficiently and escalate more complex matters to the appropriate team when necessary.

• Document conversations, actions taken, and customer information clearly to support continuity and accuracy.

• Deliver a consistent and positive experience that reflects the organization’s service standards and commitment to its community.

• Collaborate with team members and supervisors to improve response times and support daily call center operations.