Content Experience Designer - Web, Mobile App and CRM

Let's introduce ourselves

Content Experience Designer - Web, Mobile App and CRM

Mahwah, NJ (on-site)

The Content Experience Designer is responsible for creating and optimizing end-to-end customer experiences across Volvo Cars’ digital ecosystem, including web, mobile app, and CRM platforms. This role combines content strategy and execution, UX/UI design, and data-driven optimization to deliver intuitive, personalized, and high-performing digital experiences that align with business goals.

In this role, you will bring our digital content experience strategy to life by shaping seamless user journeys and clear, compelling interface content. You will help ensure every interaction across our channels feels intuitive, personalized, and aligned with user needs and business goals.

What you'll do

• Design end-to-end digital experiences across web, mobile app, and CRM platforms, ensuring consistency and usability across all touchpoints
• Develop engaging content in alignment with Volvo brand guidelines supporting local market communication and positioning strategy across our owned platfomrs
• Develop wireframes, prototypes, and user flows that translate business requirements into intuitive customer experiences
• Create and refine copy and content to ensure clarity, consistency, and alignment with customer journeys
• Maintain UX/UI standards, ensuring alignment with Volvo brand, accessibility, and design system guidelines
• Collaborate with product, engineering, UX, and data teams to deliver digital experiences that are both scalable and performant
• Use data, research, and user feedback to continuously improve digital experiences and optimize performance
• Partner with product and analytics teams to identify opportunities for personalization, AI-driven enhancements, and experience innovation

What you'll bring

Core Qualifications
• 3+ years of experience in digital product, content, UX, or marketing design—or a related field
• Experience designing end-to-end customer journeys across web, mobile apps, and CRM platforms
• Hands-on experience with UX writing content strategy, information architecture, and interaction design
• Proven ability to use customer insights, analytics, and testing to improve digital experiences and conversion
• Strong knowledge of journey mapping, lifecycle marketing, personalization, and omnichannel experiences
• Proficiency in Figma, Adobe Creative Suite, or similar tools
• Strong writing, editing, and communication skills
• Solid understanding of responsive design, accessibility, and user-centered design principles

Preferred Qualifications
• Degree in Design, Human-Computer Interaction, Digital Media, or related field
• Automotive experience, or premium consumer brand experience
• Familiarity with SEO, analytics, and content strategy 
• Strong cross-functional collaboration skills
• Creative problem-solving with strong attention to detail
• Ability to manage multiple projects in a fast-paced environment

S kills & Competencies
• User-centered design and customer empathy
• Ability to translate complexity into simple, intuitive experiences
• Data-driven mindset with a focus on continuous improvement
• Cross-functional collaboration and stakeholder communication
• Attention to detail and commitment to quality

Salary Range
• $82,947 to $154,044
Compensation is determined based on experience, qualifications, internal equity, location and company guidelines