Receptionist

Receptionist Position at Sharetec

Sharetec is looking for a Receptionist to join our team! At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Our customers rely on us to deliver powerful technology and to be their caring partner.

As a Receptionist, you will serve as the first point of contact for all visitors, callers, and incoming communications, playing a critical role in shaping a professional and welcoming first impression of the organization. You will be responsible for delivering exceptional customer service, efficiently managing inbound communications, and ensuring all customer interactions are accurately documented and routed within Salesforce, while also providing administrative support to ensure smooth daily office operations.

This is a non-exempt, hybrid position (following training) based in Fort Wayne, Indiana. We are open to filling this role with one full-time employee (40 hours/week) or two part-time employees (20 hours/week each). The salary for this role is $16.00 to $16.50/hour + bonus.

Responsibilities

• Serve as the primary point of contact for incoming phone calls and front desk inquiries.
• Provide accurate information, route calls appropriately, and ensure timely follow-up where needed.
• Represent the organization with professionalism, courtesy, and a strong customer service mindset in every interaction.
• Document all customer interactions (calls, emails, and in-person inquiries) accurately and promptly within Salesforce.
• Ensure all customer concerns are logged and routed to the appropriate departmental queues in alignment with established procedures.
• Maintain high data integrity and consistency in all case documentation to support effective resolution and reporting.
• Manage incoming and outgoing correspondence, including mail, email, and fax communications.
• Perform general administrative tasks including data entry, filing, photocopying, and office supply maintenance.
• Support internal teams with scheduling, coordination, and ad hoc administrative needs as requested.
• Serve as a knowledgeable and helpful resource for visitors and callers regarding general organizational information, services, and location details.
• Assist with special requests such as transportation coordination, reservations, and general visitor or staff support needs.

Qualifications

• Proven experience as a Receptionist, Front Office Representative, or similar customer-facing role utilizing a multi-line phone system.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a CRM; Salesforce experience preferred.
• Hands-on experience with standard office equipment (fax, printers, scanners).
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational skills with the ability to multitask, prioritize, and follow documented processes consistently.
• A resourceful, proactive approach to problem-solving and a genuine commitment to delivering high-quality customer experiences.
• High school diploma or equivalent.

Why Sharetec:

Acquired by Evergreen Financial Services Group (EFTG) in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge. As a core and digital software provider for credit unions, Sharetec empowers clients with modern tools for member services, lending, and an enhanced member experience.

At Sharetec, we believe in taking care of our people, both professionally and personally. Our comprehensive benefits package includes competitive salaries, medical, dental, vision, life, and disability coverage, generous Paid Time Off (PTO), paid holidays (including your birthday off!), a $1,000 employee referral program, and a 401(k) with company matching.

We are a team of bold, powerful, and caring individuals who work closely together, whether in a hybrid setting or fully remote. We stay connected through virtual events like mixology classes, escape rooms, and trivia nights, as well as monthly all-hands meetings that keep us aligned and engaged. At Sharetec, you'll find not just great benefits, but incredible people who lift each other up, challenge each other to grow, and make work meaningful and fun every day.

Sharetec is an equal opportunity employer.