Lobby Reception Business & Ops Specialist

Job Description

Position Overview

As a Lobby Reception Specialist on the Lobby Reception team, you will report directly to your Lobby Reception Manager, and will be a senior member of the team, consisting mostly of Lobby Receptionists. Your day-to-day work will occur on-site in our client-facing Lobby Reception space.

 

Job Responsibilities

• Welcome, register, check in, and assist clients and visitors attending meetings and events.
• Support employees with temporary access, badges, information, and general assistance.
• Follow all building and security procedures to maintain a safe and secure environment.
• Deliver first-class service and exceed Lobby Reception standards.
• Stay informed on daily meetings, events, and VIP visits through visitor management systems.
• Partner with Global Security, Real Estate, Technology, and other teams to enhance the office experience.
• Serve as a central point of contact and escalation resource for the Lobby Reception team.
• Create weekly coverage schedules and manage staffing for events, VIP visits, and peak periods.
• Manage time-off requests and calendars while maintaining operational coverage.
• Build relationships with key building partners, maintain supplies and uniform inventory, and advocate for the team.
• Track visitor and employee volume metrics, support continuous service improvements, and complete special projects.

 

Required qualifications, capabilities and skills

• Minimum 3 years’ experience in high-end reception, concierge, or hospitality services
• Excellent interpersonal and verbal/phone/email communication skills with an outgoing personality
• Ability to work in a fast-paced environment, quickly problem solve, and manage difficult personalities while maintaining a professional and focused demeanor
• Proficiency in Microsoft Office
• Must be willing and able to stand/walk for long periods of time (1 hour +)
• Must be willing and able to work flexible shifts (potentially different start or end times each day)
• Must be willing and able to work in different offices throughout the campus (NYC positions only)

 

Preferred Qualifications

• Leadership/supervisory experience (a plus)
• Familiarity with event, room, or visitor management systems (a plus)
• Bi-lingual, particularly Spanish-speaking (a plus)

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.