Account Coordinator - Contact Center

## Account Coordinator - Contact CenterApplyremote type: Remotelocations: US - IN - Carmel (OPENLANE): Remote, United Statestime type: Full timeposted on: Posted Todayjob requisition id: R-254664**Who We Are:** At OPENLANE we make wholesale easy so our customers can be more successful. **We’re a technology company** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. **We’re a data company** helping customers buy and sell smarter with clear, actionable insights they can understand and use. **And we’re an innovation company** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. **Our Values:** **Driven Waybuilders.** We pursue challenges that inspire us to build, create, and innovate. **Relentless Curiosity.** We seek to understand and improve our customers’ experience. **Smart Risk-Taking.** We transform risk into progress through data, experience, and intuition. **Fearless Ownership.** We deliver what we promise and learn along the way. **What We Offer:*** Competitive pay* Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)* Immediately vested 401K (US) or RRSP (Canada) with company match* Paid Vacation, Personal, and Sick Time* Paid maternity and paternity leave (US)* Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)* Robust Employee Assistance Program* Employer paid Leap into Service Day to volunteer* Tuition Reimbursement for eligible programs* Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization* Company culture of internal promotions, diverse career paths, and meaningful advancement**\* This role is fully remote. The hours will be Monday - Friday, 9am - 6pm EST \*******What We're Looking For:****PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team. In this role, you will build on any existing customer service skills you have and act as a liaison for internal and external communications. If you love problem solving in a highly collaborative environment, please apply!****You Are:***** ****Customer-Focused.**** You are the first impression to for our clients, taking both phone and email inquiry as needed* ****Detail-Oriented**.** Exercise your detail-oriented nature in keeping all systems updated, this component is critical to the role as your notes will dictate future interactions with our clients* ****Accountable.**** You are comfortable working in a call center environment while working remotely****You Will:***** Communicate internally on client requests as the situation warrants additional approvals or follow-up.* Assist our Senior Account Managers in problem solving* Provide conflict-resolution as needed all while maintaining a professional demeanor****Must Have’s:***** 1 + years’ experience in a high-volume customer service role (maintaining 10+ calls per hour)* A high level of detail-oriented experience* A flexible understanding and desire to work overtime in times of high volume* Excellent computer skills with Google Workspace* Strong time management, organizational, and written/verbal communication skills* A professional nature and proper phone etiquette* A desire to grow your career within the department and learn new functions of the organization**Sound like a match? Apply Now - We can't wait to hear from you!****Compensation Range of**Hourly: $18.00 - $19.00 USD #J-18808-Ljbffr