Outpatient Specialist

Nature and Scope The Outpatient Specialist (OPS) provides customer-service coverage in our Plumas Rural Health Centers. The OPS coordinates the Rural Health Clinic patient visit summaries and prints orders for any ancillary tests ordered during the visit. Registers patients for same day ancillary tests and initiates the authorization and scheduling process as needed. Provide patients with prep instructions for any tests and discharge instructions at time of check-out. Verify demographic and insurance information for the electronic medical records and billing purposes. Location Quincy, CA and Indian Valley Medical Clinic, CA Compensation Compensation Philosophy: We have 6 pay increments on our clinical pay scales to compensate successful candidate for 6 years of relevant experience Compensation Range: $20.82- $26.57 / hour Job Status / Shift Information Full-Time, Benefited Qualifications Preferred Experience: One to three (1-3) years of customer service. One to two (1-2) years’ experience in a healthcare environment. Database software applications. Knowledge, Skills, and Abilities Data entry and the ability to type a minimum of 25 words per minute. Microsoft Excel/Word and good mathematical, reading and writing skills required. Superb customer service, teamwork, and conflict resolution skills. Excellent written and oral communication skills are required. Must be able to work with minimal supervision. Efficient time management skills and ability to multi-task. Strong understanding and comfort level with computer systems Responsibilities Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage, when necessary. Completely and accurately documents all patient interactions (phone calls, etc.) in the patient’s electronic medical record, including caller’s name, patient’s name if different from caller, call back phone number and a brief message explaining the reason for the call. Ensures all registration and admission forms are ready for patients to complete upon arrival for service. Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion. Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software tools, to assure payment for all authorized services. Benefits / Perks Options offered to benefit eligible employees: Excellent Medical, Pharmacy, Dental, and Vision Plans Paid days for continuing education, bereavement, and jury duty Retirement Plans with 3% company contribution Voluntary Life Insurance and Long Term Disability Considerable Paid Time Off And more! PDH Benefitsto review more details on current options available Perks all employees can enjoy: Inclusive and connected work environment Competitive Compensation Discounted memberships with Flight/American Medical Care Network Shift differentials paid for certain work shifts, including Holiday pay Child Care: PDH is thrilled to provide our Child Care Center services to all families in our area. Our program is operational from 7:45am to 5:15pm, Monday through Friday, and is approved for children aged 0 to 5 years. After submitting your application, our Child Care Director will get in touch with you about your acceptance into the program. Once approved, we will start the enrollment process. PDH employees take priority on our waiting list. For any additional questions please contact our Child Care Center Director at View phone number on click.appcast.io or View email address on click.appcast.io Contact Information Recruiter Name/Email: Nicholas Clawson Department Phone: View phone number on click.appcast.io #J-18808-Ljbffr Plumas District Hospital