Crew Member

Job Opportunity At Dunkin' Donuts/Baskin-RobbinsThis Dunkin' Donuts/Baskin-Robbins restaurant is independently owned and operated under a franchise granted by DD Franchising LLC and BR Franchising LLC, respectively.You are applying for work with a franchisee of Dunkin' Donuts/Baskin-Robbins, not Dunkin' Brands, Inc. or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.The Baskin-Robbins trademarks, logos and designs are trademarks of BR IP Holder, LLC. Used under license.Crew Members are responsible for delivering great guest experiences.Responsibilities Include:Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.Operations Excellence for Guest Satisfaction - Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.Profitability - Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.Qualifications:SkillsMust be able to fluently speak/read EnglishCapable of counting money and making changeAble to operate restaurant equipment (minimum age requirements may apply)Required CompetenciesGuest Focus – anticipate and understand guests' needs and exceed their expectations.Passion for Results – set compelling targets and deliver on commitments.Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.Minimum Age 16+ years old