Senior Service Management Engineer
Full-time
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview
Technical Implementation team is part of MasterCard Services group and one of the most rapidly growing organization in the space. Services Technology Teams provides analytic software tools that enable large, consumer-focused businesses to seize the Big Data analytics opportunity by triangulating between business strategy, algorithmic math, and large databases to improve decisions.
Technical Implementation team is a core component to consulting services, managing the data acquisition, integration and transformation of client provided data within the Test & Learn platform for global engagements. Role
The Senior Services Management Engineer will be part of the BizOps team, responsible for delivering timely and efficient ETL support. The team manages multiple ETL loads across a wide range of clients and industries, ensuring quick failure resolution to maintain high standards of project delivery. This is a high-impact role focused on reducing average response times, improving SLAs, and driving process innovation within the team. Key Responsibilities:
Respond promptly to ETL failure tickets and ensure timely resolution.
Collaborate with client teams to identify root causes, apply necessary fixes, and provide detailed issue summaries.
Work to minimize recurrence of known issues.
Automate repetitive or manual processes to improve efficiency.
Maintain strong stakeholder relationships by collecting and acting on feedback.
Develop innovative approaches to improve resolution times and overall SLA performance.
Manage the respective aub-teams and ensure deliverables meet client expectations.
Acts as the technical mentor for the sub-team.
Ensure timely responses to client queries and urgent requests. All About you:
BE/BTech in a quantitative field (e.g., Computer Science, Statistics, Econometrics, Engineering, Mathematics, Operations Research). ME/MTech preferred
Excellent English quantitative, technical, and communication (oral/written) skills; is an excellent listener
Expertise with hands-on experience with RDMS technologies, preferably with Microsoft SQL Server, Databricks or PySpark with at least one scripting language (VB Script, Perl, Python)
Demonstrate excellent skills in the ability to innovate, think critically and disaggregate problems. Able to provide oversight, validation and quality control to own and teamwork product
Ability to easily move between business, data management, and technical teams; ability to quickly intuit the business use case and identify technical solutions to enable it
Able to balance multiple projects and differing project priorities
Flexible to work with global offices across several time zones Corporate Security Responsibility
Senior Service Management Engineer
Senior Service Management Engineer, Technical Implementation, Services Technology
Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview
Technical Implementation team is part of MasterCard Services group and one of the most rapidly growing organization in the space. Services Technology Teams provides analytic software tools that enable large, consumer-focused businesses to seize the Big Data analytics opportunity by triangulating between business strategy, algorithmic math, and large databases to improve decisions.
Technical Implementation team is a core component to consulting services, managing the data acquisition, integration and transformation of client provided data within the Test & Learn platform for global engagements. Role
The Senior Services Management Engineer will be part of the BizOps team, responsible for delivering timely and efficient ETL support. The team manages multiple ETL loads across a wide range of clients and industries, ensuring quick failure resolution to maintain high standards of project delivery. This is a high-impact role focused on reducing average response times, improving SLAs, and driving process innovation within the team. Key Responsibilities:
Respond promptly to ETL failure tickets and ensure timely resolution.
Collaborate with client teams to identify root causes, apply necessary fixes, and provide detailed issue summaries.
Work to minimize recurrence of known issues.
Automate repetitive or manual processes to improve efficiency.
Maintain strong stakeholder relationships by collecting and acting on feedback.
Develop innovative approaches to improve resolution times and overall SLA performance.
Manage the respective aub-teams and ensure deliverables meet client expectations.
Acts as the technical mentor for the sub-team.
Ensure timely responses to client queries and urgent requests. All About you:
BE/BTech in a quantitative field (e.g., Computer Science, Statistics, Econometrics, Engineering, Mathematics, Operations Research). ME/MTech preferred
Excellent English quantitative, technical, and communication (oral/written) skills; is an excellent listener
Expertise with hands-on experience with RDMS technologies, preferably with Microsoft SQL Server, Databricks or PySpark with at least one scripting language (VB Script, Perl, Python)
Demonstrate excellent skills in the ability to innovate, think critically and disaggregate problems. Able to provide oversight, validation and quality control to own and teamwork product
Ability to easily move between business, data management, and technical teams; ability to quickly intuit the business use case and identify technical solutions to enable it
Able to balance multiple projects and differing project priorities
Flexible to work with global offices across several time zones Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted 23 days ago
Similar jobs that could be interesting for youBased on the Senior Service Management Engineer in India vacancy
- ...Greenhouse is looking for a Senior Manager, Integrations Consulting to join our team! As a part of the Professional Services organization, you will own the technical delivery... ...escalations without needing to pull in engineering for every issue A collaborator – you...SeniorFull timeImmediate start
- ...consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit... ...business – they were made just for you. Responsibilities Manage & control all operational functions of the branch with zero...SeniorFull timeWork experience placement
- ...comprehensive suite of commercial banking products and services. These include cash management, current and time deposits, trade finance, working capital... ...opportunities, industry risks, or customer risks to senior functional management at regular intervals. Required...SeniorFull timeLocal areaFlexible hours
- ...fragmented, with limited products and services that support trading strategies, structures... ...We are seeking a highly experienced Senior Product Manager to take ownership of our Risk... ...Functional Collaboration: Work closely with engineers, as well as key stakeholders across...SeniorFull timeLocal area
- ...collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always... ...-functional stakeholders Work closely with professional services firms to ensure successful completion of projects with minimal...SeniorFull timeWork at officeFlexible hours
- ...deliver a unique set of products and services that help people, businesses and... ...greatest potential. Title and Summary Senior Technical Program Manager Who is Mastercard? Mastercard... ...accelerates a group of related product engineering backlog items or activities across...SeniorFull timeWorldwide
- ...Synack’s Penetration Testing as a Service platform manages customers’ attack surfaces by discovering new assets, pentesting for critical... ...afraid to speak up, then this is the role for you. As a Senior QA Engineer you will work on game-changing problems in cybersecurity...SeniorFull time
- ...consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI),... ...through cross-sell and up-sell of DBS products and services. To manage & maintain the highest customer satisfaction and service levels...SeniorFull timeLocal area
- ...re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government... ...to people and communities. Why you'll love this role as Senior Project Manager (IT) We're looking for an experienced Senior Project...SeniorFull timePart timeWork at officeLocal areaRemote workFlexible hoursShift work
- ...combine to deliver a unique set of products and services that help people, businesses and governments... ...their greatest potential. Title and Summary Senior Analyst, AI & Data Strategy-1 Sr. Analyst, Master Data Management Location: Gurgaon, India Reports to: Vice...SeniorFull timeWork at officeWorldwide
- ...The Role: We are seeking a Senior Principal Engineer to drive the architectural strategy and technical execution across our 80+ engineer Application Portfolio, encompassing all Web, Mobile, and Headless surfaces. This is a high-impact, individual contributor role where...SeniorFull time
- ...rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries , we are seeking talented and ambitious individuals to join our company. The Role The Senior Director of Customer Success will lead a global Customer Success...SeniorFull time
- Greenhouse is looking for a Senior Manager, Integrations Consulting to join our team! As a part of the Professional Services organization, you will own the technical delivery and strategic direction of the Technical Consulting practice. Reporting to the Director of Professional...SeniorFull time
- ...autonomous, channel-fluent, and results-driven Senior Account Executive, Global Systems... ...Representative best practices. Co-Sell Engine Instrumentation: Architect and deploy repeatable... ...Account Executive, GSI Alliance Manager, Channel Sales Specialist, Partner Director...SeniorPermanent employmentFull timeWork at officeLocal areaRemote workFlexible hoursShift work
- ...and streamline human capital management technologies for modern... ...optimization, and strategy services that translate complex corporate... ...brand-obsessed, and AI-fluent Senior Visual Designer to join our... ...fluidly natively using Prompt Engineering tools, builds complex grid...SeniorFull timeWork at officeLocal areaRemote workWork from homeShift work
- ...offices in the USA, UK, Australia, and India servicing clients in over 60 countries , we are... ...to join our company. The Role The Senior Director of Customer Success will lead... ...a global team of 40+ Customer Success Managers, Team Leaders and Specialists across multiple...SeniorFull timeRemote work
- ...of communications. We are looking for a Senior Manager of Machine Learning to join our... ...experimentation. Establish a high-performing engineering setup that enables rapid iteration and... .... ~ Strong background in cloud-based services (AWS, GCP, or Azure) managing high-...SeniorFull timeRemote workHome office
- ...protect consumers and help them grow, manage and secure their digital and... ...Role We are seeking an experienced Senior Principal Data Engineer to serve as a technical leader responsible... ...entire areas of the codebase or multiple services, work with your Manager or a Technical...SeniorFull timeFlexible hours
- ...deliver a unique set of products and services that help people, businesses and... ...greatest potential. Title and Summary Senior Specialist, Product Management Overview The Open Finance... ...platform. The team partners closely with engineering, platform, and external data...SeniorFull timeWorldwide
- ...deliver a unique set of products and services that help people, businesses and... ...greatest potential. Title and Summary Senior Technical Program Manager Technical Program Manager Role... ...• Solid understanding of software engineering, system design, and architecture, with...SeniorFull timeWorldwideFlexible hours
- ...deliver a unique set of products and services that help people, businesses and governments... ...potential. Title and Summary Senior Principal Data Engineer Job Overview: Leads software /... ...Contribute to the overall strategy and manage complex issues within functional area...SeniorFull timeWorldwide
- ...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Program Manager-2 Who is Mastercard? We work to connect and power an...SeniorFull timeWorldwide
- ...playground, our collaborative product, data science, and core engineering structures move as a single unified team to push the boundaries... ...an entrepreneurial, deeply hands-on Sr. Technical Product Manager to oversee the lifecycle deployment of our Agentic AI Applications...SeniorFull timeRemote workFlexible hours
- ...deliver a unique set of products and services that help people, businesses and governments... ...potential. Title and Summary Senior Product Manager - Technical Role Summary The... ...PM-T partners closely with software engineering, architecture, UX, Technical Program...SeniorFull timeWorldwide
- ...As the Manager/ Senior Manager of Account Management – APAC, you will be responsible for managing and growing a portfolio of strategic multinational... ..., including Employer of Record (EOR) , Business Corporate Services (BCS) , payroll , accounting , tax , entity management...SeniorFull timeRemote workFlexible hours
- ...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Program Manager Who is Mastercard? Mastercard is a global technology...SeniorFull timeWorldwide
- ...deliver a unique set of products and services that help people, businesses and governments... ...potential. Title and Summary Senior Product Manager - Technical Job Title: Senior... ...opportunities • Work closely with engineering teams, designers, and operational teams...SeniorFull timeWorldwide
- ...part of something bigger. We are a full-service consulting firm that was founded on the premise... ...have industry experience and have held senior positions in a wide variety of companies... ...the Role We are looking for a Senior BI Engineer to join our team and lead the analytics...SeniorTemporary work
- ...deliver a unique set of products and services that help people, businesses and governments... ...potential. Title and Summary Senior Product Manager - Technical Overview: The... ...• Lead the build of the product with engineering: Work closely- as one agile team- across...SeniorFull timeWorldwideShift work
- ...to deliver a unique set of products and services that help people, businesses and governments... ...greatest potential. Title and Summary Senior Vice President, Business Finance Center... ...About Business Finance Center (BFC) BFC manages different aspects of Financial Planning...SeniorFull timeWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Service Management Engineer. Be the first to apply!
Related searches
- amazon web services engineer India
- senior robotics software engineer India
- senior devops engineer remote India
- senior windows systems engineer India
- senior network engineer remote India
- senior work from home India
- senior manager accenture India
- senior devops India
- senior brand designer India
- remote senior project manager India





