Performance Quality & Insights Lead (Remote)
Working Solutions
Working Solutions is seeking a results-oriented analyst to monitor and review agent performance, ensure adherence to quality guidelines, and document internal processes to support client contracts and company growth.
The role focuses on improving agent engagement, call quality, and KPI performance, with opportunities to present findings in client meetings and to influence tool and workflow improvements. Fully remote work with a competitive benefits package.
#J-18808-LjbffrVacancy posted 2 hours ago
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