Field Service Specialist

Job Description

Job Description

Build Your Career. Build Something You Can Own.

At Granco Clark, you're more than an employee — you're an owner.

We are a 100% employee-owned company committed to building great products, developing our people and creating long-term success together. We're looking for a skilled, customer-focused Field Service & Installation Specialist to install, troubleshoot, maintain and repair Granco Clark equipment at our facility and customer locations.

This is an opportunity for a technically minded professional who enjoys troubleshooting complex equipment, solving problems in the field and working directly with customers. You'll work with electrical, mechanical and hydraulic systems while partnering with customers, Engineering, Service and other internal teams to keep equipment operating safely and effectively.

This position is located mainly in Belding, Michigan but requires extensive travel, local and overnight.

The pay range for this position is $28-$38/hour.

Why Join Granco Clark?

• 100% Employee-Owned. Our ESOP allows eligible employees to receive company-contributed shares annually and build ownership in the company over time.
• Comprehensive health, dental and vision benefits
• 401(k) and retirement benefits
• Paid vacation, holidays and sick time
• Tuition reimbursement
• Life insurance & Employee Assistance Program
• On-site medical care for you and your family
• Professional growth opportunities
• Collaborative, skilled team
• Custom manufacturing and unique projects

What You'll Do

• Direct and coordinate customer requests for service of equipment.
• Confer with supervisors and engineering personnel to resolve design and/or operational problems with Granco Clark equipment.
• Assess and resolve customer complaints relating to service.
• Assist with the commissioning activities of Granco Clark where needed.
• Assist with on-floor testing of equipment where needed.
• Assist in the creation and maintenance of service-related documents. Create new documents as needed or requested.
• Keep management informed of current issues relating to customer satisfaction.
• Promote the service department to all customers while representing Granco Clark in a professional, productive, and helpful manner.
• Analyze equipment problems and prepare technical reports for use by engineering and management.
• Extensive travel is a requirement of this position.
• Respond to and resolve requests for technical support from customers and other departments.
• Assist with Part Sales
• Directs the layout of equipment being installed.
• Directs the connecting of electrical wiring and cables as required.
• Directs the sequence and installation of mechanical equipment.
• Completes any Quality System records/activities requirements.
• Assist with getting Installation quotes.
• Manages installation crews whether supplied by us or the customer.
• Answer Afterhours support calls and assist customers as necessary.

What You Bring

• We're looking for someone who combines strong technical troubleshooting skills with excellent customer service and communication.
• Solid understanding of electrical, mechanical and hydraulic systems.
• Ability to read schematics, manuals and technical documentation.
• Strong troubleshooting and repair skills.
• Familiarity with relevant software and diagnostic tools; Allen-Bradley experience is a plus.
• Ability to quickly identify root causes and develop practical solutions.
• Ability to think logically and remain composed when troubleshooting under pressure.
• Strong communication skills and the ability to explain technical issues to non-technical customers.
• Strong organization and documentation skills.
• Ability to prioritize work and manage multiple service needs.
• Strong customer-service mindset.
• Commitment to safety and following established safety protocols.
• Associate or bachelor's degree in an applicable discipline preferred, or equivalent combination of education and experience.
• Willingness and ability to travel extensively (up to 75%)

About The Company

At Granco Clark, we don’t just build custom machinery— We build our people. As a global leader in the aluminum extrusion industry, we specialize in the custom design and manufacture of comprehensive, automated heating and handling equipment for every stage of the process.

As a 100% employee-owned company, we believe our employees should have a stake in the success they're helping create. We value collaboration, craftsmanship, accountability and continuous improvement.

If you're someone who enjoys solving complex technical problems, working directly with customers and seeing your work make a difference in the field, we'd love to hear from you.

Join Granco Clark and become part of something you can own.

\nCompany Description

Granco Clark is a leader in the Aluminum Extrusion Equipment industry and are 100% Employee Owned. We offer competitive pay and an extensive benefit package which includes; Medical, Dental, Vision, Short- and Long-term disability, Life Insurance, ESOP, 401K, tuition reimbursement, PTO and Sick time, and convenient access to on-site medical care.

Company Description

Granco Clark is a leader in the Aluminum Extrusion Equipment industry and are 100% Employee Owned. We offer competitive pay and an extensive benefit package which includes; Medical, Dental, Vision, Short- and Long-term disability, Life Insurance, ESOP, 401K, tuition reimbursement, PTO and Sick time, and convenient access to on-site medical care.