Senior Program Manager - Patient Relations
Scorpion Therapeutics
Senior Program Manager - Patient Relations Responsibilities Lead operational design and execution of patient-facing clinical nurse educator programs managed via a third-party nursing vendor. Serve as operational lead for the nursing vendor: establish operational guidelines, support trainer nurses/patient relationship, create process maps/workflow models, manage weekly updates, non-clinical training scheduling, Navigator interactions, and monthly nurse-engagement reporting/metrics; integrate CRM; determine post-training transition of patient information to specialty pharmacy. Create/maintain business rules, work instructions, and SOPs; partner with legal/compliance for alignment and approvals. Proactively monitor/mitigate execution risks; optimize program design/operations to meet objectives and deliver a streamlined patient experience. Develop and maintain scorecards/dashboards; use analytics to identify trends and drive actions. Manage vendor performance against KPIs; lead program/project management and QBR planning/execution; ensure SOP adherence for compliance; maintain/monitor program budget. Coach across Patient Relations teams; collaborate to integrate the program into the end-to-end patient journey/United Therapeutics Cares; partner with departmental training leads on training objectives/measures of success. Assist Clinical Product Training Management with managing and training nurses/the nursing company. Ensure patient relations activities comply with applicable laws and company policies. Minimum Requirements Bachelor’s degree (life sciences/business/related) + 10+ years relevant experience, or Master’s degree + 8+ years relevant experience; includes progressive operations design/implementation/execution/program management. 5+ years life science/pharma/biotech experience including patient support programs, case management, and adherence program designs. Strong project management; experience managing day-to-day operations of complex programs incl. vendor management. Strong communication/interpersonal skills; ability to engage cross-functionally. Strong CRM knowledge; compliance mindset/attention to detail. Empathy and patient-centric mindset. Proficient with Microsoft Office; Visio (or similar) process mapping. Experience with specialty pharmacy-led patient support programs. Preferred Qualifications Master’s degree in related field. Tableau (or similar BI tools) experience. Rare disease and/or complex therapy administration experience. #J-18808-Ljbffr Scorpion Therapeutics
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