Benefits Specialist

Please see Special Instructions for more details. In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io Posting Summary Working Title Working Title Benefits Specialist Role Title Role Title Human Resource Analyst I Role Code Role Code 19091-FP FLSA FLSA Exempt Pay Band Pay Band 04 Position Number Position Number 28000791 Agency Agency Northern VA Community College Division Division NV280-VP Administration Work Location Hiring Range Hiring Range $60,000 - $70,000 Emergency/Essential Personnel No EEO Category Full Time or Part Time Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule Work schedule is Monday to Friday from 8:30 am to 5:00 pm. Sensitive Position Sensitive Position No Job Description General Description: The Benefits and ADA Support Specialist provides high-quality customer service and professional support to employees, applicants, retirees, and other stakeholders regarding employee benefits and disability accommodations. The incumbent assists in the administration of the College’s benefits programs by responding to inquiries, processing benefit transactions, maintaining records, and helping resolve benefits-related issues. In collaboration with the ADA Coordinator, this position serves as an initial point of contact for employees seeking workplace accommodations, assists with the coordination and tracking of accommodation requests, maintains confidential records, and supports the implementation, communication, and monitoring of the College’s disability accommodation processes and training initiatives. Duties and Tasks: Support the Human Resources Benefits Unit in administering employee benefit programs for faculty and staff. Process benefit enrollment and election forms, including health, life, disability, flexible spending, and voluntary retirement plans (403(b) and 457). Respond to employee, retiree, vendor, and third-party inquiries regarding benefits. Maintain accurate benefits records and documentation. Assist in resolving benefits-related issues and provide guidance on available benefit programs. Serve as the initial point of contact for employee accommodation inquiries. Assist the ADA Coordinator with the intake, tracking, documentation, and processing of accommodation requests. Maintain confidential ADA records and case files. Support the coordination of communications, documentation, and follow-up related to the interactive process. Assist with the development and delivery of ADA resources and training materials. Essential Functions: Answer questions from vendors, employees and staff providing information on all benefits offered by the college by phone, e-mail, and in person. Monitor SmarterTrack inquiries, responding to general inquiries and distributing more complex inquiries to appropriate senior benefits staff. Serve as primary contact for Optional Life administration and processes all related forms. Serve as primary contact for Legal Resources and processes all related forms. Perform Optional Life and FBMC billing reconciliations. Prepare HIPAA notices for new hires. Process 403b Salary Reduction Agreement Forms. Audit benefit processes for accuracy. Serve as the initial point of contact for ADA inquiries. Work in conjunction with the ADA Coordinator on processing ADA requests. Perform other duties as assigned. Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's/Required Qualifications KSAs: Knowledge and ability to navigate the internet and use standard office computer systems Excellent accuracy and attention to detail Ability to accurately interpret state policy Ability to build collaborative and mutually beneficial working relationships with people of varying backgrounds Demonstrated ability to multi-task and prioritize daily activities Ability to communicate effectively, both in written and oral formats Ability to work efficiently and effectively with co-workers, colleagues across the College and general public Strong organizational and time management skills Working knowledge of PeopleSoft. Ability to manage confidential information and sensitive situations Knowledge of Americans with Disabilities Act, Pregnant Workers Fairness Act and other relevant laws. Knowledge of practices and activities covered by employment nondiscrimination requirements of ADA and PWFA . Knowledge of training principles and techniques. Ability to exude a high level of emotional intelligence. Ability to maintain confidentiality in all matters. Strong analytical and research skills. Excellent written and oral communication skills. Ability to multi-task and prioritize with minimal supervision. Ability to interact professionally with all members of the College community as well as external customers, including state agencies, government officials, community leaders, and the academic community. Required Qualifications: Experience providing customer service in a professional office or human resources environment. Experience processing confidential personnel, benefits, or employment-related information with a high degree of accuracy. Experience using computer applications, including but not limited to Microsoft Office (Word, Excel, PowerPoint) and Microsoft Outlook. Additional Considerations Additional considerations: Experience in benefits administration to include demonstrated knowledge of COBRA , HIPAA laws, family and medical leave, workers’ compensation, and tax-deferred annuity plans laws and regulations. Some experience in human resources. Operation of a State Vehicle Operation of a State Vehicle No Supervises Employees No Required Travel some travel may occur to different campuses Posting Number Posting Number CLS_4617P Recruitment Type Recruitment Type General Public - G Number of Vacancies Number of Vacancies 1 Position End Date (if temporary) Job Open Date Job Open Date 07/29/2026 Job Close Date Job Close Date 08/12/2026 Agency Website Agency Website Contact Name Email Phone Number Special Instructions to Applicants In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io Additional Information The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: EEO Statement The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors. ADA Statement The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested. E-Verify Statement VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. Required fields are indicated with an asterisk (*). * I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited. Yes No * Do you have experience providing customer service in a professional office or human resources environment? Yes No * Do you have experience using computer applications, including but not limited to Microsoft Office (Word, Excel, PowerPoint) and Microsoft Outlook ? Yes No * Do you now or in the future require visa sponsorship to work in the United States? Yes No * Are you applying for this position to satisfy an OPT training requirement for your educational program? Yes No * I understand this position will not be eligible for telework during the probationary period of employment, but may be eligible thereafter, based on state mandates and college business needs. Yes No Required Documents Resume Optional Documents Cover Letter/Letter of Application Unofficial Transcripts Other Document Alternative Hiring Process Letter SF-50 (Documentation of involuntary separation from Federal Agency) #J-18808-Ljbffr