Corporate Housing Specialist (Virtual, US)

Corporate Housing Specialist

Provides corporate housing assistance to relocating employees and external prospects, using a network of housing providers and inventory units, manages the customer experience, with maintenance request, extensions and explanation of the corporate housing process and expectations. Establish direct communication with the relocation counselor for exceptions to the relocation policy in addition to keeping the counselor informed on the stages of the transferee's progress on securing housing.

Essential Functions and Responsibilities

• 25% - Provide ongoing customer service on existing reservations, including resolving maintenance issues and obtaining proper approvals from the client for direct bill or billing info from the transferee. Responsible for scheduling the move-out consultation and supporting with pre-departure questions.
• 20% - Establish contact with the transferee and determine or re-confirm transferee's temporary housing needs. Provide policy counseling if required by the client. Set expectations with transferee on the corporate housing process.
• 20% - Conveys needs/desires to Account Manager in-order to ensure that the housing options meet the EE's housing criteria. Maintains close communication during the housing selection process to ensure that questions/concerns are responded to in a timely manner and options are not lost due to slow communications. Effectively manage escalations and minimize financial risk to the company, while ensuring client satisfaction.
• 15% - Work with the expense management/billing to ensure billing accuracy and thorough file audits post arrival and post-departure. Support with monthly utility audit function.
• 20% - Other duties as assigned: Cross-training the Corporate Housing Coordinators, oversee Client projects as needed, act as primary client contact. Manage the collection of client-paid rent/fees. Running various reports upon request. Supporting with special audits at Account Manager's discretion. Keep the account manager abreast of all issues/problems. Assist with adhoc projects as needed.

Qualifications and preferred skills(Qualifications, Skills, Education or Certification Requirements, etc.)

Education/Certification RequirementsHigh school diploma or equivalent.Qualifications and Experience RequirementsStrong customer service experience preferredAbility to multi-taskStrong written and oral skillsAbility to follow-up and follow-throughConfidence and decisivenessProperty management skills is a plusFinance experience is a plusAfter hours availability may be required on occasion

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:Position Title:Corporate Housing SpecialistSalary Range:$48,000-$53,000 USDBenefits:Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employeesSalary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Artificial Intelligence Usage:Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process.All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.