Medical Office Assistant - Southeastern Integ

Medical Office Assistant

The Medical Office Assistant keeps Southeastern Integrated Care business operations and activities organized and moving forward. The person that functions in this role must be an energetic, self-starter who can recognize where processes can be improved and who can take the initiative to improve them. This position is responsible for providing administrative support to staff and assuming reception and phone duties.

Essential Duties and Responsibilities:

• Assumes receptionist duties, greet public and refer them to appropriate staff members, answer phone, route calls, take messages, and address voice mails;
• Manage all fax correspondence and ensure all scanned documents are placed in appropriate patient's chart.
• Assists in the maintenance and/or modification of client data collection in the agency EHR system to ensure information remains as up-to-date as possible. This includes but not limited to patient demographics (phone number, emergency contact, mailing address, employment information, etc)
• Manages all inbound and outbound mail; and maintains the mailing list.
• Maintains lobby and front desk area, keeping it clean and free from clutter;
• Maintains appropriate interpersonal relationships with employees, peers, and consumers;
• Receives and screens visitors and/or telephone calls, providing general and specialized information;
• Researches and responds to requests or refers complaints and requests to other staff when warranted;
• Designs, organizes and maintains specialized and custom forms, records, reports, files and logs to support technical work processes in areas of assigned responsibility;
• Ensure that all patients have a return appointment with clinic.
• Manages the set up of conference rooms and acts as secretary for all necessary meetings, providing details and correct notes and other forms of follow-up;
• Reviews all documentation for accuracy, neatness, and compliance with necessary processes and procedures;
• Collection of monies owes, including but not limited to copays, deductibles, and self pay services
• Prep charts for upcoming appointments including insurance verification and retrieval of medical records.
• Reconciliation of independent cashier drawer before end of shift.
• Assist Referral Coordinator with outgoing referrals, diagnostic imaging authorizations, home health orders, disability forms, and durable medical equipment orders.

Qualifications

Education/Experience

• High school diploma, GED, or equivalent;
• Minimum 2 years in a clerical or administrative role;
• Knowledge of healthcare and clinical terminology, regulations, and best practices;
• A combination of education and experience may be acceptable.

Required Skills/Abilities

• Ability to problem solve and work both independently and in a team;
• Excellent communication and organizational skills;
• Demonstrated proficiency with Microsoft Office/Google Workspace applications;
• Ability to maintain confidentiality;
• Sensitivity to the needs of persons with MH/SA/DD concerns;
• Ability empathetically interact with beneficiaries and their families.

The work is typically performed in an office environment, with a moderate noise level.

Physical Demands:

• Movements including but not limited to prolonged periods of sitting at a desk and working on a computer, occasional standing, walking, bending, and reaching are required.
• Regularly required to use hands to handle or feel; talk; see; and/or hear. Specific vision abilities required by this job include close vision and color vision.
• Must be able to lift up to 15 pounds at all times.