IT Systems Specialist II

SUMMARY: The position duties include a wide range of activities related to the administration and support of the various computer systems, as well a preparing data analysis, documenting processes and procedures as well as developing reports and presentations.SUPERVISION RECEIVED AND EXERCISED: Operates under the direct general supervision of the IT Systems Coordinator. The Systems Specialist exercises no supervision over other employees.ESSENTIAL DUITES AND RESPONSIBILITES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Support multiple systems and monitor employee use, critically examining and identifying training opportunities for employeesAssist the IT Systems Coordinator and act as back-up in their absenceAssist with implementing a variety of technological solutions and upgrades Support call center hardware and softwareProcess all new hire, termination, and access request paperwork in a timely and well tracked mannerAssist staff in the use and functionality of our systems of record Organize and maintain the SharePoint wiki site.Modify SharePoint tracking sites as neededReview, process, and collect data for PIC/EIV access in a timely and accurate manner.Document and update system workflows as requiredCritically evaluate information gathered from multiple sourcesExplain reports and recommendations to multiple audiencesPerform as “first response” alongside disaster recovery team in emergency situations to limit liabilities and ensure business continuityProvide excellent customer service to participants, landlords, co-workers, clients and vendorsConduct all job functions in alignment with the PHA Administrative Plan, HUD regulations and other state and local requirementsObtain certification in Housing Choice Voucher Specialist within 120 days of employmentEnsure regular attendance and punctualityPerform other duties as assignedDESIRED QUALIFICATIONS:A four-year degree from a regionally accredited institution in Information Technology, Public Administration, Social Science or equivalent experience.At least one year of work experience that may include internship experiences.Proficiency with all Microsoft Office applications, excellent Microsoft Excel skillsUnderstanding of and experience with SharePoint (2010 or 2016), SharePoint Designer, and InfoPath is preferred; not required. Hands-on experience with Elite preferred. Experience should include day to day user support and report development. Excellent writing skills and an ability to write and maintain technical documentation, as well as troubleshoot and explain technical issues and concepts to the layman. Experience with Public Housing/Housing Choice Voucher program and or financial systems preferred.Self-motivated and focused, with a positive outlook and excellent organizational skills.Experience working in a project team-oriented environment.