Client Services Coordinator (Strong Internal) (Hybrid)

Overview

Are you interested in health care and excited to support our rapidly growing list of high-profile clients? Do you thrive in a fast-paced environment where organization, communication, and coordination are key to success? Are you a self-starter with excellent attention to detail and organizational management skills and are adaptable to customer-driven priorities?

We are seeking a Client Services Coordinator who is a proactive self-starter with exceptional written and verbal communication skills, strong attention to detail, and the ability to manage multiple priorities. In this role, you will support program operations, coordinate client-facing activities, and help drive efficiency and consistency across projects.

As part of the Client Services team, located in Bethesda, MD, you will have the opportunity to directly support our federal customers in accordance with customer objectives and contract requirements. You will coordinate and organize project activities and work closely with the Client Success Managers and internal stakeholders to ensure consistent customer satisfaction and effective communication across client teams. You will also learn about and support a variety of Information Systems.

Client Services Coordinator Responsibilities (include but are not limited to):

• Support Client Success Managers in coordinating and executing client programs and project activities.
• Assist with client meetings, including training planning, scheduling, material preparation, and follow-up, to include documenting meeting minutes.
• Draft, edit, finalize communications and program materials, reports, and presentations for clients and internal audiences.
• Communicate clearly and professionally in both written and verbal formats.
• Serve as a point of contact for client inquiries, providing timely and high-quality customer support via email, phone, and Microsoft Teams.
• Coordinate training activities and support onboarding efforts for clients and system users.
• Track and manage information system users, ensuring appropriate access and compliance with requirements.
• Participate in meetings, presentations, and discussions as needed.
• Maintain organized records of communications and documentation.
• Embrace change; maintain an open mind and is flexible and adaptable in the face of ambiguity and change.
• Ability to work independently, multitask, and adjust priorities.
• Proactively seek opportunities to increase knowledge, skills and abilities.

Client Services Coordinator Requirements

• Bachelors degree in Business or a related field preferred; relevant experience may be substituted for education (including 2 or more years of experience in workers compensation, claims administration, and/or utilization review).
• Three (3) years of administrative or client / customer service experience.
• Advanced skills in Microsoft Office (Outlook, Word, Excel and PowerPoint) and a desire to learn more.
• Preferred familiarity with Atlassian products, specifically Confluence and Jira ticketing systems.
• Strong written communication skills with attention to detail.
• Excellent verbal communication and interpersonal abilities.
• Ability to tailor communication style to different audiences.
• Strong organizational and time management skills.
• Ability to handle multiple tasks and meet deadlines.
• Strong problem-solving and critical thinking skills.
• U.S. Citizenship.
• Ability to obtain and maintain a Public Trust Federal Government Security Clearance from multiple Federal agencies.

For a career path that is both challenging and rewarding, join Sedgwick Government Solutions talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assetstheir employees, and their customers. At Sedgwick Government Solutions, caring counts. Join our team of creative and caring people of all backgrounds and help us make a difference in the lives of others.

Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of a specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($51K-$60K). A comprehensive benefits package is offered including, but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

To be considered for this position, please submit a resume, and complete the application.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Important Information

Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.

Search Firm Representatives

Please be advised that Sedgwick Government Solutions is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions.

Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact Government Solutions regarding accommodations.

Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the persons relatives, friends or associates.

Sedgwick Government Solutions abides by the requirements of41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

About Sedgwick Government Solutions

Sedgwick Government Solutions is a trusted partner for federal agencies across the U.S., helping them confidently manage risk and claims. With decades of experience and deep regulatory expertise, we keep agencies compliant while improving their workforces health and productivity. Backed by the most advanced technology, our tailored solutions help agencies navigate the complexities of federal risk and claims management. Sedgwick Government Solutions

Compensation details: 51000-60000 Yearly Salary

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