Assistant Manager - Fast-Paced Ice Cream Store (Leadership Required)

Job Description

Job Description

Bruster’s Real Ice Cream (Kirkland Creameries LLC) – Assistant Manager (Leadership + High Standards Role)

Pay: $16–$17/hr starting (training period)
Up to $18–$20/hr after certification + performance
+ Tips
Full-Time (32–36 hours/week)
Location:3616 Kirkwood Hwy, Wilmington, DE 19808

Who This Role Is For

We are NOT just looking for someone to “help out.”

We are looking for a hands-on leader who:

• Takes pride in running a clean, organized, high-energy store

• Leads by example and holds others accountable

• Doesn’t wait to be told what to do

• Can step in and run the shift independently

If you naturally take ownership and notice what others miss—this role is for you.

What We Care About Most

At Bruster’s, cleanliness = quality = customer experience

You will be expected to:

• Maintain a spotless store at all times (front + back of house)

• Ensure cleaning tasks are completed even during busy shifts

• Hold team members accountable to cleaning standards

• Take pride in the appearance of the store like it’s your own

Key Responsibilities

• Lead shifts and ensure smooth daily operations

• Train and coach team members

• Enforce cleanliness, organization, and food safety standards

• Create and manage weekly schedules

• Handle inventory and product ordering

• Ensure high-quality product preparation (ice cream, cakes, pies)

• Deliver excellent customer service and resolve issues

• Monitor team performance and maintain accountability

• Support store growth through local marketing/social media

What We’re Looking For

• Leadership mindset (not just experience)

• Strong work ethic and sense of ownership

• High attention to detail (especially cleanliness)

• Ability to hold others accountable professionally

• Food service or retail experience preferred

• Reliable transportation

• Ability to work evenings, weekends, and peak hours

ServSafe Manager Certification (Required for Growth)

• ServSafe Manager Certification is required for this role

• If not currently certified, you must obtain certification during the training period

We offer reimbursement for certification after:

• Successful completion and passing score

• 60–90 days of continued employment

Compensation & Growth

• Starting pay: $16–$17/hr during training period

• Increase to $18–$20/hr after:

  • ServSafe certification completed

  • Demonstrated ability to independently run shifts

  • Consistent leadership and accountability

Pay increases are based on performance, leadership, and ownership—not just tenure

This role has the potential to grow into a salaried management position with additional benefits based on performance.

This Role Is NOT For Someone Who:

• Waits to be told what to do

• Avoids holding others accountable

• Is okay with “good enough” cleanliness

• Just wants a job instead of a leadership role

Why Join Bruster’s?

• Fast-paced, team-oriented environment

• Opportunity to lead and grow

• Tips + hourly pay

• Paid training (including corporate training in Pittsburgh)

Apply Now if You:

• Take pride in your work

• Lead by example

• Care about cleanliness and standards

• Want to grow into a leadership role

Bruster's Real Ice Cream of Wilmington is more than just an ice cream shop—we're a growing community business with a thriving retail store, catering division, and ice cream truck serving corporate events, schools, weddings, festivals, and private parties throughout Delaware, southeastern Pennsylvania, and northern Maryland.

We're looking for an energetic, outgoing professional who enjoys meeting people, building relationships, and helping grow our business in the community.

Company Description

Bruster's Real Ice Cream of Wilmington is more than just an ice cream shop—we're a growing community business with a thriving retail store, catering division, and ice cream truck serving corporate events, schools, weddings, festivals, and private parties throughout Delaware, southeastern Pennsylvania, and northern Maryland.\r\n\r\nWe're looking for an energetic, outgoing professional who enjoys meeting people, building relationships, and helping grow our business in the community.