Retail Supervisor

Job Title: Retail Supervisor

FLSA Status: Full Time, Non-Exempt

Work Schedule: 32-40 hours per week (5 shifts)

Department: Thrift Store, Colorado Springs Location

Reports to: Retail Sales Director

Pay Range: $20.16 – $21.16 per hour, depending on experience. $1 dollar increase for bilingual individuals (Spanish, German, Korean).

Benefits Include:  Medical, dental, and vision insurance. 401k with employer match. Paid time off and holidays. Employee Assistance Program. Wellness and professional development opportunities

GENERAL PURPOSE OF JOB

The Retail Supervisor is responsible for leading the daily operations of the Silver Key Thrift Store, ensuring efficient workflows, strong team performance, and exceptional customer service. This role provides hands-on leadership, supports staff and volunteer development, and promotes a positive, productive, and enjoyable workplace culture. The Retail Supervisor works closely with the Retail Sales Director to implement store objectives, communicate operational updates, and address needs or concerns. This position requires flexibility to work and travel between Silver Key Thrift Store locations as needed to support operations and business needs. This full-time position includes benefits and requires availability on Saturdays.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Creates an extraordinary customer service experience by providing friendly, responsive service and maintaining a welcoming store environment.
• Supervises, directs, and works alongside staff and volunteers to ensure smooth daily operations.
• Fosters a work environment that is safe, productive, fun, and engaging for staff and volunteers.
• Assists with scheduling and coordinating volunteers to ensure adequate shift coverage.
• Oversees and participates in the intake, processing, pricing, and stocking of donations, ensuring compliance with established guidelines.
• Supervises daily store operations, including opening and closing the store, cash handling, register reconciliation, and deposits.
• Provides specialized customer service to individuals in need of Durable Medical Equipment (DME) donations.
• Uses extensive retail and resale knowledge to identify valuable merchandise, stay current on fashion and consumer trends, and make informed pricing decisions that balance customer value with maximizing store revenue.
• Maintains high standards of visual merchandising, store presentation, organization, and cleanliness to create an inviting shopping environment.
• Monitors sales performance, merchandise rotation, and operational goals, taking proactive steps to improve results and maximize revenue opportunities.
• Provides ongoing coaching, training, and performance feedback to improve staff and volunteer performance.
• Ensures adherence to store policies, procedures, and safety standards.
• Performs administrative duties including data entry, tracking sales, preparing reports, and maintaining organized records.
• Collaborates with the Retail Sales Director to implement improvements that support store performance and volunteer growth.
• In the absence of the Retail Sales Director, assumes responsibility for overall store operations and makes independent decisions to maintain efficiency and resolve issues.
• Works collaboratively across Silver Key Thrift Store locations, providing operational support and maintaining consistent standards in customer service, merchandising, and store procedures.
• Supervise staff and volunteers. 
• Silver Key is a volunteer centric organization. You will be leading, supporting, and engaging with volunteers, so it is your responsibility to show appreciation for their efforts and provide guidance.
• Performs other duties as assigned.

JOB REQUIREMENTS

• High School Diploma or equivalent
• Two or more years of retail and cash handling experience
• Two years of volunteer leadership experience
• This position requires good proficiency in the use of a Point of Sale register, computer, email, Microsoft office applications.
• Demonstrate strong verbal and written communication skills, analytical skills, and interpersonal skills. Ability to read and interpret documents such as safety rules, operating maintenance instructions and procedure manuals.
• Ability and comprehension of basic math including percentages and fractions; capable of interpreting appropriate retail sales data from management.
• Must possess and maintain a Colorado Driver's License.

PROFESSIONAL DEVLOPMENT OPPORTUNITIES 

Silver Key values the growth and development of our full-time hourly employees. With supervisor approval, you can take advantage of various professional development opportunities to build your skills and advance your career. These opportunities are tailored to help you excel in your role and contribute more effectively to our mission of serving seniors.

• Mental Health First Aid
• Peer Support Certification
• Volunteer Management

EMPLOYMENT STANDARDS

Silver Key Senior Services is a drug-free organization. Employment is contingent upon successful completion of a drug screen and background checks. Business-specific knowledge: Knowledge of Silver Key Senior Services mission statement, policies/procedures, business-specific software, and safety regulations. 

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

• Standing and Walking: Prolonged standing and walking throughout the shift.
• Manual Dexterity: Frequent use of hands and fingers to operate store equipment.
• Reaching and Handling: Regular reaching to stock shelves and handling merchandise.
• Communication: Ability to talk, hear, and interact with customers and team members.
• Bending: Frequent stooping, kneeling, or crouching to access lower shelves.
• Lifting and Carrying: Must lift and move up to 50 pounds regularly.
• Pushing and Pulling: Occasional pushing and pulling of carts or merchandise.
• Visual Acuity: Adequate vision for reading labels, quality control, operating equipment, and ensuring accuracy.

WORK ENVIRONMENT

Fast paced with moderate noise within a retail atmosphere with shoppers, music, and warehouse traffic.