Court Liaison / Customer Service Agent

Job Description

Job Description

Description:

Court Liason Agent

Vancouver, WA

Description

RESPONSIBILITIES

2WM is a preferred service provider for the State of WA for incarceration services, including monitoring

and reporting.

This position serves as front line contact for clients of the court and for program participants of the

courts. Will do registration, intake, specimen collection for drug testing, collect payments, data entry,

and administer regulated processes to participants in court-ordered programs. Also responsible for

updating records and answering phones.

QUALIFICATIONS

High School Diploma or equivalent

Must be comfortable observing and handling biological specimens.

Must be able to give and receive verbal and written instructions

Working at a fast pace with the ability to multi-task

Ability to concentrate on the task at hand

Ability to work in a rapidly changing environment

Demonstrates good organizational, communication, and interpersonal skills; ability to manage concerns of customers in a professional manner

Must be able to make decisions based on established procedures and exercise good judgment

Physical Requirements:

Light to moderate physical effort (lift/carry up to 25 lbs)

Repetitive motions and/or prolonged computer use

CONDITIONS OF EMPLOYMENT

Successfully pass pre-employment Washington State Criminal History Background check

Successfully pass pre-employment drug screening

Requirements: