Member Services Representative

Job Description

Job Description

JOIN OUR TEAM!

At One World Fitness (Planet Fitness), our focus i s always on doing the next right thing. This by making a positive impact in our communities to enhance people’s lives with an affordable, high-end fitness experience. ” We Set the Tone” as such task requires a team of inspiring, motivated, competitive, and hardworking go-getters. As one of the fastest-growing franchises and operators of fitness centers in the United States, One World Fitness is just getting warmed up. Currently with 33 locations across the East/West Coast and expected to double the number within the next 3-4 years.  We are continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future for the leadership of tomorrow.

Job Summary:  Member Services Representative 

(MSR) position at Planet Fitness is more than just a job, it is an opportunity for personal development, leadership, organization and to maximize your career while helping improve the lives of our members...the upbeat environment and friendships you will gain are a bonus too! Our MSR’s are the foundation of our success and are solely responsible for creating and maintaining the unmatched atmosphere that makes Planet Fitness unique in the fitness industry. While working with us you will have the opportunity to learn skills applicable to any future job, develop life-long relationships, and grow your career with the company. We believe in promoting from within and most of our managers started out in this role.

Essential Duties and Responsibilities:

• Greet members, prospective members, and guests, providing an exceptional customer experience.
• Enforcing the Judgement Free zone 
• Always smile and be courteous.
• Taking prospects on tours 
•  
• Handle all front desk related activities including: 
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Help members download PF Mobile App
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Completed assigned cleaning areas. 
• Promotes sales of Tanning lotions and Memberships. 
• Create connections with the community! 

Qualifications/Requirements  

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Experience in Sales
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR Certification AED/First Aid /CPR

Physical Demands 

• Continual standing and walking during shift.
• Continual talking in person or on the club phone during shift.
• Must be able to occasionally lift to 50 lbs.

If you would enjoy being part of a team first performance-based company than this is the place for you! We are seeking for an asset who enjoys new challenges and lets their ambition/hard work be a factor in overcoming these. We provide all the tools, but it is about how you use them to build your success.