Quality Systems Specialist

Job Description

Job Description

Quality Systems Specialist – Return Material Authorization (RMA)

Pay is $25-$28/hour

Contract to hire

Position Overview

Saltera HR is recruiting a Quality Systems Specialist for a precision manufacturer serving aerospace and other industries. Your primary responsibility will be managing customer returns from the initial complaint through resolution. You’ll work directly with customers to understand the issue, inspect returned parts, and coordinate failure analysis, corrective action, and rework with the Quality Manager and Quality Engineer. You’ll also perform hands-on inspections and support the broader quality system.

Primary Responsibilities – Customer Returns

• Review customer complaints, clarify what happened, and document the issue in the quality system. Issue RMAs under the direction of the Quality Manager or Quality Engineer.

• Maintain RMA records in customer portals and communicate return instructions, status updates, and findings directly to customers.

• Inspect returned products against drawings, specifications, and customer requirements. Document findings, support failure analysis, and coordinate containment of affected material.

• Support or complete root cause investigations and corrective actions with guidance from quality leadership.

• Create rework plans and jobs, track returned parts while they are on-site, and coordinate with Accounting, Shipping, and Receiving to resolve issues.

• Track and report RMA metrics to help the quality team identify recurring issues.

Additional Responsibilities – Inspection and Quality Systems

• Perform in-process and final inspections of aerospace and non-aerospace components and assemblies using engineering drawings, geometric dimensioning and tolerancing (GD&T), specifications, and work instructions.

• Use calipers, micrometers, and height gauges to verify dimensions. Record inspection results and initiate nonconformance reports (NCRs) when parts or materials fall outside requirements.

• Inspect supplier- and customer-provided materials. Accept or reject material certifications and traceability records against applicable requirements and obtain missing documentation.

• Verify proper handling and storage of raw materials and manufactured parts. Assist with Material Review Board (MRB) activities and corrective and preventive actions.

• Support internal and external audits, First Article Inspection (FAI), calibration activities, and quality data reporting.

Qualifications

• High school diploma or GED required. A relevant technical certification is preferred.

• At least three years of quality experience in aerospace or precision manufacturing.

• Experience working within an AS9100 quality management system and knowledge of AS9102 First Article Inspection requirements.

• Strong ability to interpret engineering drawings, GD&T, and technical specifications, along with familiarity using precision inspection tools.

• Proficiency with Microsoft Office and Adobe software and familiarity with ERP/MRP systems and quality documentation software.

• Clear written and verbal communication skills, particularly when explaining inspection findings to customers.

• Strong attention to detail, analytical judgment, and the ability to work independently while managing multiple open returns.

Work Environment

This role is based in a manufacturing environment and may require extended periods of standing and lifting up to 25–40 pounds. Personal protective equipment is required in designated areas. Overtime may be required based on production demands.

Responsibilities may evolve as business needs change. There may be opportunities to take on additional quality systems responsibilities as you develop expertise in other areas.