Valet/Bell Person

Job Description Summary The Valet/Bell Person sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms. The Bell Attendant must respond to guests’ requests in a prompt, courteous and professional manner. The ideal candidate has a passion for hospitality and strives to go beyond for our guests. Work Environment and Physical Demands Guest‑facing position covering lobby, elevators, corridors, guest rooms, and occasional outdoor transport of luggage to and from vehicles. Must be able to exert up to 100 pounds of force occasionally, 50 pounds frequently, or 20 pounds constantly, and push and pull carts weighing up to 250 lbs. Must stand during entire shift and perform frequent bending, stooping, and kneeling. Working Hours Flexible to work variable days, inclusive of weekends and holidays, and variable shifts (days, nights, overnights). Ten to twelve hour shifts may be required. Qualifications Previous hotel experience or retail customer service preferred. Professional verbal communication skills. Excellent interpersonal and customer service skills, including dealing with difficult guests. Reading and writing abilities for departmental records and logs. Excellent organizational skills and attention to detail. Essential Functions Welcome and acknowledge all arriving guests in a courteous and professional manner. Transport luggage to and from guest rooms. Secure, tag, and store luggage at guest’s request. Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping. Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. Promote hotel facilities, outlets, and services to guests and provide information regarding local attractions and activities. Treat requests with professionalism, tact, and a courteous manner. Adhere to uniform and grooming standards. Perform other duties as requested by management. Anticipated Pay Range $16.00 – $19.50 per hour, based on experience and qualifications. Benefits Medical, Dental, and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company‑Paid Life Insurance Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Equal Opportunity Statement Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Sonesta International Hotels Corporation