Mainframe Support Analyst

Provides operational and technical support for enterprise computing environments by coordinating, monitoring, administering, and maintaining systems and applications. Supports system implementations, integration activities, and ongoing operations across multiple platforms. Performs routine to moderately complex technical tasks within a defined scope, following established standards, procedures, and service level agreements.Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Our approach to careers is simple yet powerful: Make our mission your passion.FORTUNE100 Best Companies to Work For 2025Yello and WayUp Top 100 Internship ProgramsComputerworld Best Places to Work in ITNewsweek Most Loved Workplaces2025 PEOPLE Companies That CareNewsweek Most Trustworthy Companies in AmericaMilitary Times 2025 Best for Vets EmployersBest Companies for Latinos to Work for 2025Forbes 2025 America’s Best Large EmployersForbes 2025 America's Best Employers for New GradsForbes 2025 America's Best Employers for Tech Workers2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent AwardFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.Associate degree or an equivalent combination of education and relevant technical experienceTechnical background or hands‑on experience in one or more of the following areas:Service Desk / IT Support OperationsDesktop SupportNetwork Operations or Infrastructure SupportAbility to understand, document, and apply technical policies, standards, and proceduresExposure to validating system availability, performance, and operational stabilityFamiliarity with enterprise computing environments, IT terminology, and terminal‑based systemsUnderstanding of technical interdependencies between software, hardware, desktop, LAN, and host systemsFamiliarity with MVS and JES2 commandsDemonstrated ability to exercise initiative and sound judgment when troubleshooting, prioritizing, and resolving technical issues Demonstrated ability to meet operational goals, maintain service quality, and consistently deliver expected resultsDemonstrate written and verbal communication skills, including the ability to document technical issues, procedures, and resolutions clearly and accuratelyStrong customer service orientation with the ability to work effectively in a 24/7 operations environmentAdditional InformationHours: Rotating 12 hour schedule: Week 1 - Monday, Tuesday, Friday SaturdayWeek 2 - Sunday, Wednesday, ThursdayHolidays and Weekends required when they occur during your scheduled days. Location: 820 Follin Ln. Vienna, Virginia 22180Document technical incidents, problems, and resolutions with clear, organized detail, including issue description, root cause, and corrective actionsExecute service requests from the service catalog with minor operational impact in accordance with defined proceduresOperate, monitor, and maintain high‑speed online printers supporting large‑scale enterprise computer operationsPerform system testing, configuration, environment setup, and preventive maintenance activitiesMonitor system and application performance, availability, and operational healthIdentify, diagnose, troubleshoot, escalate, and/or resolve hardware, software, system, and network‑related issuesAnalyze alerts, logs, and system output to identify and address potential issuesIdentify, create, update, and adhere to applicable technical standards, policies, and operational proceduresCommunicate technical information clearly and concisely to both technical and non‑technical audiences through written, verbal, and electronic media to support effective business decisionsSupport a global, 24/7, customer‑focused IT operations environmentPerform other duties as assignedFull timePosting Date: 2026-10-02