Store Manager

Store Manager

The Store Manager is responsible for the complete operation of a single location, including retail operations, grooming operations, and, where applicable, self wash and mobile grooming operations based out of their store. The Store Manager is accountable for store performance and maximizing sales and profitability through managing, developing and inspiring store team members, product display and inventory control, professional employee relations, and management of payroll hours and operating costs. They serve as their location's liaison for administrative team initiatives.

Oversee retail operations, grooming operations, and mobile grooming operations within assigned scope, including all staffing, scheduling, and service quality.

Owns the performance of assigned location(s): goals, sales, margins, profitability, shrink, expenses, payroll and team training completion and compliance.

Serve as the liaison between field teams and the administrative team, ensuring administrative initiatives are communicated, executed, and supported at the location level.

Champion a customer-first culture across every location, ensuring grooming and retail teams deliver a consistently excellent experience through our GOTHEART and WECARE grooming and retail service philosophies, driving personalized product and service recommendations, strong product and grooming knowledge, and lasting customer relationships that keeps pet parents coming back.

Execute company promotional strategies, merchandising directives, and education initiatives consistently and on time.

Monitor key sales metrics, analyze data to identify trends, and implement actionable strategies to close performance gaps, sharing goals and results with all team members on a regular cadence so every team member knows their targets and how they are performing against them.

Recruit, onboard, train, and develop high-performing team members; deliver timely feedback and coaching.

Address customer escalations promptly and professionally, maintaining high levels of satisfaction.

Ensure compliance with all company policies, procedures, and safety standards, partnering with HR on documentation and disciplinary matters.

Maintain regular, clear, professional communication with your supervisor regarding needs of your location(s), including staffing, marketing, inventory, merchandising, operational, training and where applicable grooming needs, as well as risks, and opportunities as they arise.

Participate in regularly scheduled one-on-one meetings with your supervisor, conducted virtually or in person, prepared to review location performance, needs, and priorities.

Support the execution and adoption of company policies and procedures as they are developed and updated, ensuring teams understand and follow the most current versions.

Success through Succession - Develop bench strength by identifying and coaching future Store Associates, Groomers, Bathers, Daycare Team Members and Store Managers.

Understand and be able to perform all operational duties of store staff across retail and grooming departments.

In conjunction with field leadership, develop and implement plans to meet or exceed store goals and objectives.

Control inventory shrink, expenses, and payroll within established targets.

Ensure appropriate merchandise presentation, signage, and assortment in all departments; ensure the sales floor is adequately stocked.

Oversee grooming and mobile grooming operations based out of the store, including staffing, scheduling, safety, quality (customer service and grooming quality), speed (productivity and efficiency) and service quality.

Train, develop, and monitor team members in standard operating procedures, including point of sale, deposits, cash handling, and receiving.

Conduct regular store management and staff meetings, plus store safety meetings as needed, established with Leadership on a market, banner or location basis.

Manage recruitment, onboarding, and termination of store staff per company policies; perform performance assessment of staff development and job results.

Monitor team member performance and coach, counsel, or discipline per company policies and procedures.

Participate in store walk-throughs with field leadership and/or home office staff.

Ensure store merchandise is safeguarded per established policies and procedures.

Own the store's local presence through community marketing, including events, community and rescue partnerships, local social media, and online reputation management.

Full-time 37-40 hours per week; days and hours vary within normal store operating hours, including before/after hours and weekends. The Store Manager works varied shifts on a rotational basis to interact with all team members regularly. Occasional travel to other locations, meetings, and events is expected.

Pay range: [TBD per role]

Opportunity to earn performance-based bonuses.

Comprehensive benefits package, including health, dental, vision, and 401(k) with matching.

Generous employee discount.

Paid Time Off.

EarthWise Pet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Must be at least 18 years old

Proven sales experience in a sales-driven retail environment.

Excellent communication and interpersonal skills.

Highly accountable, ethical, with strong integrity.

Ability to thrive in an active retail and service environment with shifting focus and priorities

Comfortable with computers and learning new systems; basic proficiency in Microsoft Office (Excel, Word, Outlook) and Google Workspace (docs, sheets and Gmail).

Ability to lift and carry 50 lbs independently, items exceeding 50lbs or that are awkward or oversized are handled as a team lift.

This is an active role requiring standing, walking, bending, kneeling, and stooping for extended periods of time.

Able to climb a step stool or ladder to reach, stock, and retrieve product from upper shelving and stockroom racking.

Valid driver's license and reliable transportation to travel between locations.

Availability to work weekends, evenings, and holidays as business requires.

Experience in performance management, training, and developing team members; recognizes and celebrates team member success.

Motivating, positive, helpful attitude with a desire to learn.

Able to manage own and team members' time effectively; strong delegation and problem-solving skills.

Ability to stand and stay active for full shifts.