Customer Service Specialist

Job Description

Job Description

Customer Service Specialist
Location: Rochester, NY (Hybrid after training)
Schedule: Monday – Friday, 9:00am – 5:30pm
Pay Rate: $20.00 per hour

Are you ready to keep growing, learning, and evolving in your career? At Kelly®, we hear you – and we’re here for you! We’re looking for a Customer Service Specialist to join a premier pharmaceutical client in Rochester, NY. Take a closer look at this exciting opportunity:

Why you should apply:

• Long-term position offering stability and growth opportunities
• Supportive team culture valuing dedicated teamwork and collaboration
• Gain valuable experience in the pharmaceutical industry with a reputable client

What you’ll do:

• Manage complex order processing via email, telephone, and electronic systems
• Monitor open orders and resolve issues to ensure timely distribution
• Respond to standard customer inquiries, including product information, ordering, order status, cancellations, tracking, and billing

This job might be a great fit if you:

• Have a high school diploma and 2-3 years of customer service/order entry experience
• Understand the basics of customer service operations and possess strong communication skills
• Thrive in a team environment and are committed to contributing positively
• Pay attention to detail, have data entry skills, and are proficient in basic accounting and Excel
• Are self-motivated, proactive, and eager to learn and grow

What’s next?
If your qualifications are a match, we’ll reach out about next steps. Even if this role isn’t the perfect fit, joining our network means our recruiters will have access to your profile for future opportunities.

Helping you discover what’s next in your career is what we’re all about. Let’s get to work—apply today to become a Customer Service Specialist!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.