Accounts Receivable Supervisor

Job summary

The Accounts Receivable (AR) Lead is responsible for overseeing the full accounts receivable and collections process to ensure timely cash collections, accurate financial reporting, and strong customer account management. Working closely with the Accounting Director, this role manages the AR lifecycle, including collections, cash application, deductions and chargeback resolution, account reconciliations, and month-end close activities. The position also supervises AR staff, develops and documents AR processes, leverages ERP systems to improve efficiency, and provides analytical reporting on receivables performance, collection trends, and customer payment behavior. This role requires strong accounting knowledge, leadership skills, and the ability to build relationships while effectively managing high-volume B2B collections.

Job Responsibilities:

• Co-manage the AR function with the Accounting Director to ensure timely collection of receipts
• Own the collections cycle - aging review, customer follow-up, and escalation of past-due accounts
• Manage deduction and chargeback research and resolution, including customer rebate and promotional deductions
• Maintain cash-application accuracy and reconcile the AR sub-ledger to the general ledger control account
• Prepare AR reporting - aging, DSO, and collection forecasts - and flag collection risk to the accounting team
• Establish and document AR processes and credit-hold procedures
• Supervise AR clerk(s)/specialist(s) and support their day-to-day work
• Support the month-end close for the AR cycle and assist external auditors with AR confirmations and documentation
• Utilize the ERP system to streamline receivables processes and ensure data integrity in AR records
• Conduct ad-hoc analysis on collections and customer payment behavior to support business decision-making

Position Requirements:

• Bachelor's degree in Accounting, Finance, or Business, or equivalent AR experience
• 4+ years of accounts receivable/collections experience, with 1+ year in a lead or supervisory capacity
• High-volume B2B collections experience; retail/CPG customers a strong plus
• Strong understanding of AR accounting and general ledger reconciliation
• Strong Microsoft Office skills, with an advanced understanding of Microsoft Excel
• Proficiency in ERP systems, preferably NetSuite
• Excellent customer-facing and internal communication skills for collections and escalation
• Results-oriented mindset with a track record of meeting deadlines while prioritizing competing activities