Cloud Upgrades, Senior Engineer

Role Description

The Cloud Services Upgrades team is chartered to execute upgrades of PTC Products hosted on cloud. We are looking for a PLM Upgrades Senior Engineer that will manage and help execute the PLM Upgrade projects. If you are highly organized, self-motivated, action-oriented, and enjoy interacting and communicating with people at all levels, we want to speak with you about a position within our high-performing Cloud team.

The person in this role will report to the Cloud Operations Director and is responsible for driving hands-on execution of the upgrades of PLM Products hosted in Cloud. Desired outcomes include:

• Managing different phases of the PLM upgrade projects, from request phase till hypercare.
• Motivating fellow project members inside and outside the cloud organization.
• Ensuring on-time and quality delivery.

You will work closely with multiple global teams comprised of Cloud Infrastructure, Cloud Applications, Cloud Database, and fellow PLM Upgrade Engineers to ensure on-time and quality delivery of the PLM upgrade projects.

In this role, you will be responsible for hands-on execution of Upgrades, analyzing client requirements, designing, building, testing, documenting, supporting, and ensuring quality Implementation and Education Content deliverables for the projects assigned to the PLM Upgrade team. The deliverables will be produced based on the specific PLM Upgrades Processes and tools.

PTC is a place where innovative thinking is encouraged, and new ideas are always welcome. We’re looking for smart, passionate people that want to work together to make a difference.

Your day-to-day project work will be managed by the Cloud Upgrades Project Manager, and you will be working on creating deliverables for Upgrade projects related activities. As a contributor to hands-on execution, you will provide feedback to improve PTC products and services including:

• PTC software functionality performance.
• Implementation methodology and service offerings.
• Evaluation of education content.

Qualifications

• Bachelors in a technical field (IT, CS, Programming, etc.) + 3 years of technical work experience.
• Fluent in English with excellent written and spoken communication skills.
• Must be a US Citizen and have or be able to obtain a secret government clearance.

Requirements

• Deep knowledge with PTC PLM Windchill Product Suite – Especially around the Technical Upgrade Process.
• Proficiency with Windows and Linux OS.
• Strong motivation to learn new technologies.
• Strong troubleshooting skills.
• Basic networking experience.
• Knowledge of bash scripting.
• Ability to maintain and implement effective application software on multiple technical platforms using one or more families of languages: Java SE, JavaScript, web services (REST, XML, etc.).
• Proficiency in Microsoft Word, Excel, PowerPoint, Project, and Outlook.
• Knowledge of Active Directory, Single Sign-On technologies like Ping Federate and Shibboleth.
• Knowledge of Database technologies, Oracle and Postgres.
• Basic Project Management Capabilities.

Benefits

• Anticipated annual salary range: $75,000-86,000.
• Performance-based bonus eligibility.
• Opportunity to become a PTC shareholder through our employee share purchase program (ESPP).
• Medical, dental, and vision insurance.
• Paid time off and sick leave.
• Tuition reimbursement.
• 401(k) contributions and employer match.
• Flexible spending accounts.
• Life insurance and disability coverage.
• Generous commuter subsidy for office-assigned employees.