Training Specialist/ Instructor

Training Specialist/Instructor

The Training Specialist/Instructor is responsible for developing and delivering comprehensive training programs for CompHub end-users. This role ensures users across diverse stakeholder groups are effectively trained to navigate workflows, processes, and system functionality.

Your Impact:

• Develop and deliver engaging training programs for Commission staff, claimants, attorneys, employers, insurers, and medical providers
• Create instructional materials including e-learning modules, user guides, and video-based content
• Conduct both in-person and virtual training sessions for diverse audiences
• Assess training effectiveness and continuously improve learning experiences
• Collaborate with subject matter experts to ensure content aligns with workers' compensation processes and CompHub workflows.
• Design training programs tailored to users with varying technical proficiency levels
• Develop training materials for claim intake workflows, FROI submissions, hearing scheduling, document management, and portal navigation.
• Maintain and publish training resources via SharePoint Online and other platforms.
• Incorporate system updates and release changes into training using Azure DevOps documentation
• Conduct training needs assessments to identify skill gaps and deliver targeted solutions.

These responsibilities are not meant to be all-inclusive; additional tasks may be assigned.

Minimum Qualifications:

• Bachelor's degree in Education, Instructional Design, Information Technology, or a related field.
• 5+ years of experience in technical training or instructional design
• 3+ years of experience developing e-learning content
• 2+ years of experience delivering training for workers' compensation, insurance, state government claims, or regulated case management systems
• Proficiency in Microsoft Office Suite and familiarity with learning management systems and e-learning tools.

Standout Qualifications:

• Expertise in instructional design methodologies (ADDIE, SAM)
• Strong knowledge of adult learning principles and training best practices
• Experience creating video-based training content
• Ability to communicate complex technical concepts to non-technical audiences
• Familiarity with Maryland worker's compensation processes and regulatory environment
• Experience supporting diverse user populations including legal, medical, insurance, and government professionals
• Knowledge of SharePoint Online for content distribution and training resource management
• Basic understanding of software development processes and Azure DevOps documentation
• Strong presentation, communication, and public speaking skills
• Ability to adapt quickly and learn new technologies

Pay Range: $50.00/hr. - $60.00/hr.

Why join us? At 1 Alpha Consulting LLC, we know people are our greatest asset. You'll be part of a team that values:

• A supportive, collaborative work environment.
• Professional development and growth opportunities
• Meaningful work that drives positive results for organizations, clients, and communities in fields ranging from technology and management consulting to outreach, engineering, and operations.
• A mission-driven culture built on service, trust, innovation, and measurable impact- regardless of the type of project or client.

Equal Opportunity Employer Statement: 1 Alpha Consulting is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application process or hiring process, contact our Human Resource team at View email address on click.appcast.io.