Operations Coordinator

Job Description

Job Description

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

 

The Operations Coordinator, under general supervision, will perform a variety of functions from data entry in all lines of business to assist supervisors, operations managers, and dispatchers in their daily responsibilities. This position uses problem solving skills on a daily basis to resolve route and customer issues.

 

Responsibilities of Position:

• Perform data entry in a timely and accurate fashion
• Communicate and coordinate with sales and operations departments on missed stops, and other customer-related issues
• Professionally interact with internal and external customers
• Analyze and edit commercial and/or residential routes using routing software
• Review daily driver paperwork for residential and/or commercial routes
• Monitor, correct, and edit route sheet information as needed
• Troubleshoot missed customers and attempt resolution by communicating with Route Managers, Route Supervisors, and dispatchers
• Act as liaison between sales, operations, and customer service to help resolve routing and service issues
• Review the daily activities and productivity of route drivers
• Perform online data entry for residential and/or commercial accounts
• Assist supervisors to keep maps up to date and accurate
• Create, process, and track purchase orders for various LOBs
• Communicate with accounts payable to receive invoices in a timely manner
• Use dispatch software, GPS systems, and communication tools to manager driver activities as needed
• Create, process, and track maintenance purchase orders as needed
• Order and track all supplies (safety gear, forms, etc) as needed
• Dispatch, route and complete container data entry as needed
• Back up the scale operator, office supervisor, and inventory specialist as needed 
• Perform other duties as assigned

 

Supervisory Responsibility:

• This position will not manage employees

 

Skills & Abilities Needed for Position:

• Excellent verbal & written communication skills
• Must be organized and detail oriented with the ability to multi-task
• Must possess excellent customer service and data entry skills
• Must work efficiently and effectively, both independently and as a team
• Able to meet deadlines and complete assignments within stated time frames
• Be able to present and maintain a professional appearance and demeanor at all times

 

Experience & Knowledge Needed for Position:

• Previous experience in Administrative Assistance, or similar experience is preferred
• Computer proficiency in Windows and Microsoft applications; AS400 experience, a plus
• General knowledge of office functions
• Waste industry experience, a plus

 

Physical Requirements in a Regular Workday:

• Frequently lifting/carrying/pushing/pulling a max of 10 lbs
• Rarely lifting/carrying a max of 35 lbs
• Rarely pushing/pulling a max of 20 lbs
• Continuously working in changing temperatures, wet/humid conditions
• Continuously working in areas of dust, odors, mist, gases, and other airborne matter
• Occasionally stooping/kneeling/crouching/crawling
• Occasionally climbing and/or balancing
• Frequently sitting/standing/walking

 

Additional Working Conditions/Aspects:

• Ability to travel between offices, as required
• Legally eligible to work in the United States
• Valid driver’s license (if applicable)
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language

 

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.