Digital Program Manager (Contract)

Job Title: Digital Program Manager (Contract)

Location: Lake Forest CA

Department: Marketing / Digital / IT

Pay Range: $45.67 - $52.88 / Hour

This is a full-time one-year contract position with the potential for extension based on business needs and performance.

Why Join Del Taco:

At Del Taco youll play a key role in shaping the future of our digital and marketing technology ecosystem. This position offers the opportunity to drive innovation across online ordering mobile and in-restaurant experiences while delivering measurable impact on guest satisfaction and revenue growth.

Position Summary:

Del Taco is seeking a highly skilled Marketing Technology Manager to own and optimize the technology ecosystem that powers our digital guest experience and marketing Digital Program Manager is responsible for leading and executing Marketing Technology (MarTech) initiatives that drive business growth enhance customer experience and improve operational efficiency. This role owns end-to-end program delivery aligning cross-functional teams across Marketing Product Data and Engineering while ensuring projects are delivered on time within scope and with measurable impact.

The ideal candidate combines strong technical expertise with disciplined program management and a deep understanding of restaurant digital channels including online ordering mobile apps kiosks and payments.

Key Responsibilities:

• Marketing Technology Stack Management
• Own and manage Del Tacos end-to-end marketing technology ecosystem including digital ordering mobile app loyalty CRM and messaging platforms
• Evaluate implement and optimize new technologies to support business growth and innovation
• Maintain platform governance including system configurations user access and data integrity

• Systems Integration & Technical Oversight
• Oversee integrations between POS online ordering mobile app payment systems and customer data platforms
• Partner with internal IT and external vendors to ensure seamless API connectivity and data flow
• Troubleshoot system issues and lead resolution across cross-functional teams
• Ensure system performance uptime and scalability across all digital channels

• Digital Ordering & Channel Optimization
• Optimize digital ordering channels (web mobile app and third-party platforms) to drive conversion and revenue
• Manage menu configurations availability logic upsell rules and promotional execution
• Partner with Marketing and Operations to ensure consistency across all ordering channels
• Support growth of first-party digital sales

• Mobile App & Digital Experience
• Lead development and enhancement of mobile app features and functionality
• Collaborate with product UX and engineering teams to improve customer experience and usability
• Manage feature lifecycle from requirements through testing QA and deployment
• Monitor and improve app performance metrics including engagement and conversion

• Data Analytics & Personalization
• Ensure accurate data collection and flow across all marketing systems
• Partner with analytics teams to develop reporting and performance dashboards
• Enable customer segmentation targeting and personalization strategies
• Support campaign measurement and attribution

• Campaign Enablement
• Partner with Marketing to execute campaigns through technology platforms (email SMS push notifications in-app)
• Configure targeting automation workflows and promotional logic
• Ensure campaigns are properly implemented tracked and optimized

• Payments Loyalty & Gift Card Systems
• Oversee integrations with payment processors digital wallets and stored value systems
• Ensure loyalty and rewards programs function seamlessly across all channels
• Support promotional offers discounts and bundled pricing logic
• Partner with Finance on transaction accuracy reporting and issue resolution

• In-Restaurant Technology
• Support kiosk and in-store digital ordering systems
• Optimize upsell and cross-sell logic within kiosks and POS-integrated experiences
• Ensure alignment between in-store and digital channels (menus pricing promotions)
• Partner with Operations on rollout and support across locations

• Vendor & Stakeholder Management
• Manage relationships with key technology vendors and service providers
• Act as primary point of contact for platform performance enhancements and issue resolution
• Align cross-functional stakeholders across Marketing IT Operations and Finance
• Support vendor evaluation selection and contract management

• Program & Project Management
• Lead cross-functional initiatives including platform launches integrations and system upgrades
• Define requirements timelines and success metrics
• Manage testing QA and deployment processes
• Ensure projects are delivered on time and aligned with business goals

• Data Privacy & Compliance:
• Ensure compliance with data privacy regulations including theCalifornia Consumer Privacy Act
• Manage customer data access and deletion requests
• Partner with Legal and IT to maintain secure data handling practices
• Ensure compliance across all marketing technology platforms

Qualifications:

Required:

• 5 years of experience in Marketing Technology Digital Product Management or Technical Program Management
• Strong technical acumen including experience with APIs integrations and SaaS platforms
• Experience in restaurant QSR retail or franchise environments
• Proven ability to manage cross-functional initiatives and vendor relationships
• Strong analytical organizational and problem-solving skills

Preferred:

• Experience with digital ordering platforms mobile apps and POS integrations
• Familiarity with loyalty platforms CDPs and campaign management tools
• Experience with kiosk or in-store digital technology
• Knowledge of payment systems and gift card platforms
• Agile or PMP certification

Required Experience:

IC