Desktop Support

You are viewing a preview of this job. Log in or register to view more details about this job. Must Haves: Computer Hardware experience Address computer hardware issues coming in through phone calls, online tickets, walk-up, and emails. Relocation of computers/laptops/terminal devices Removal of computers/laptops/terminal devices Identify/Repair computer/laptop/terminal device hardware in preparation for deployment Imaging of computers/laptops/terminal devices in preparation for deployment Provide initial network connections upon installing and relocating computer/laptop/terminal device Maintain IT Inventory and IT Asset Management Address wire management at End User areas, IT rooms, and IDF rooms Work with SAS System Engineers to assist in resolving issues Follow IT Policies while performing work Test, evaluate, and recommend new hardware for End User needs to IT management Maintain IT Security compliance within all PC workstations. Install/Relocate/Remove Printers as requested Maintain onsite printers with toner replacement, replacing printer consumables, working with printer vendors for printer maintenance and repairs Address End User requests for printing and scanning needs Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups. Maintain 5S environment of assigned IDF rooms and work area. Establish and maintain effective working relationships with End Users, vendors, and managers. Evaluate End User needs and recommend alternatives. Assist with meeting Key Performance Indicator (“KPI”) goals for the Desktop Services Team. Work with other Data Intelligence teams to have a resolution for End Users’ computer needs. Provide first level support to End Users in accordance with established Standard Operating Procedures (“ SOPs ”) Respond to any incident at the time of its acceptance Utilize the JIRA software, to resolve tickets and document End User and admin communication #J-18808-Ljbffr