Senior Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work. SM The Senior Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts and posts cash payment data. Clinic Hours: Open 24/7. Supervisor will determine schedule (4 10-hour shifts) including evenings, weekends, and holidays on call. Travel may be required to other locations for audits and training, depending on business need. Provide excellent customer service, responding to complaints and offering service recovery as needed Check in patients, ensuring accurate demographic entry, primary care physician (PCP) capture, and eligibility Collect copays, handle cash, enter charges, and maintain Payment Card Industry (PCI) compliance Manage reception area and collaborate with clinical staff to ensure smooth patient flow Manage referrals and prior authorizations Prepare hospital transfer packets and facilitate associated phone calls Maintain records and logs for business reporting and regulatory compliance Assist in creating and facilitating clinic schedule, participating in on-call program Lead without authority and act as super user for clinical applications and subject matter expert for billing Assist in interviewing and new employee onboarding and training Help monitor key performance indicators (KPIs). Ensure clinic is stocked with adequate supplies, ordering as necessary Accountable for business compliance audits and building safety inspections Ability to travel to other locations, as needed Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays ~ Medical Plan options along with participation in a Health Spending Account or a Health Saving account ~ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage ~401(k) Savings Plan, Employee Stock Purchase Plan ~ Education Reimbursement ~ Employee Assistance Program ~ Employee Referral Bonus Program ~ Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. High School Diploma/GED ~3+ years of customer service experience with strong communication both in person and via phone ~ Intermediate level of proficiency in Microsoft Office applications 2+ years of related healthcare experience, including scheduling experience ~1+ years of experience with electronic health records ~1+ years of experience handling and triaging of telephone calls and a multi-system phone line ~ Knowledge of medical terminology Demonstrated ability to work well with health care providers Strong organizational and time management skills Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace.