General Manager

IHOP General ManagerThe IHOP General Manager reports directly to their District Manager. The manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.Responsibilities include:Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations planDeveloping and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organizationManaging the restaurant floor, focusing on regular contact with guests.Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.Completing all required reports and paperwork accurately and on time.Maintaining personnel files with appropriate employment and legal documents.Available to work days, nights and weekendsBenefits:Competitive PayFlexible HoursPaid TrainingReal Advancement OpportunitiesRequirements:High school diploma or equivalent experienceAbility to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.Basic computer skills including Email, MS Excel, MS Word is a plusThe above is not an all-inclusive job description.