Quality Assurance Lab Technician - Morrow, GA

Quality Assurance Lab Technician - Morrow, GA Full Time, Morrow, GA, US Salary Range: $50,000.00 to $60,000.00 annually Job Title: Quality Assurance Lab Technician Department: DE – Quality Assurance Report To: Supervisor Quality Assurance Technician Location: Morrow, GA (Must reside within the Atlanta/Morrow, GA region; 3 days in-office, 2 days remote. Schedule subject to business needs.) Revision Date: 06/26/26 Position Summary: The Quality Assurance (QA) Lab Technician is responsible for maintaining rigorous quality assurance procedures and standard evaluation methods. This role ensures the ongoing integrity and high‑quality standards of all TOTO products through systematic testing, data analysis, and cross‑departmental collaboration. Perks of the Job Excellent benefit package which includes medical, dental, vision, and life insurance. Paid vacation, paid holiday & 401K, company match after one year that vests immediately upon participation. Collaborative, dynamic work environment within a fast‑paced awesome company. Key Duties and Responsibilities Quality Inspection & Analysis: Conduct detailed product testing and competitive sample analysis; ensure results are documented and reported accurately and in a timely manner. Problem Solving & Root Cause: Investigate field returns, perform root cause analysis, and recommend effective corrective or preventive actions. Process Improvement: Develop, recommend, and update quality procedures and SOPs based on inspection findings. Documentation & Reporting: Compile inspection results, conduct statistical data analysis, and issue detailed reports to stakeholders. Technical Support: Serve as a technical resource for internal departments, suppliers, and customers. Field Operations: Conduct site visits to suppliers and end‑users to perform quality audits, inspections, and resolve product quality issues. Product Maintenance: Perform repairs on returned customer products as required. Training & Collaboration: Assist in the training and education of personnel regarding quality standards; maintain active communication with production staff, warehouse teams, management, and engineers. Supervisory Responsibilities This position has no direct supervisory responsibilities. Education and Experience Requirements Minimum Education: High School Diploma or equivalent. Preferred Education: Associate degree in a technical or scientific field. Technical Skills: Proficiency in Microsoft Office Suite (Word and Excel) is required. Must be able to perform mathematical calculations and basic statistical analysis. Communication and Personal Attributes Excellent interpersonal, verbal, and written communication skills with the ability to influence others positively and maintain professional standards. High level of detail‑orientation, strong multi‑tasking abilities, and the capacity to handle sensitive/confidential information. Work Requirements Regional Residency: Must reside within the Atlanta, GA metro area. Hybrid Schedule: Ability to work a hybrid schedule (3 days in-office, 2 days remote), with flexibility to adjust based on business operational requirements. Professionalism: All employees are expected to provide the highest level of customer service and professional courtesy to every client and colleague. Affirmative Action / Equal Employment Opportunity Statement TOTO USA is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. TOTO USA provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable statutes. We are committed to maintaining a drug‑free workplace. #J-18808-Ljbffr Toto USA, Inc.