System Administrator

About REP:


REP designs world-class, innovative gym equipment that is sold around the world, and we are now expanding into apparel, supplements, athletes, and events. REP was established in 2012 by two brothers who shared a deep passion for fitness. From our humble beginnings of selling bumper plates out of a small garage, REP has experienced remarkable growth, now occupying over 300,000+ square feet of office and distribution space in the USA and internationally. With a dedicated team of over 150+ fitness enthusiasts, our mission is to "Improve Lives by Sharing our Passion for Strength." Our commitment to innovation, customer service, and value sets us apart.


We believe in building a culture centered around fitness, so we specialize in outfitting home gyms, commercial gyms, and strength and conditioning facilities. Our dedication to excellence has been recognized multiple times when we were featured in the Inc. 5000 fastest growing private companies in 2018 and 2021 and then voted the best home strength product launch in 2022 by Garage Gym Experiment. Our team works out together, and we regularly invite fitness superstars to join us. We organize fun challenges to test our limits - and the limits of our equipment.


At REP, we continue to grow and bring new opportunities for those who want to be a part of a winning team. We firmly believe that being surrounded by like-minded individuals fuels creative energy and fosters a fun and collaborative work environment. This role is based in our state-of-the-art headquarters in Colorado with a bright, spacious, shared workspace; scenic views of the Rocky Mountains; and a kitchen always stocked with healthy snacks, protein powder, and coffee. We offer a hybrid work environment with a minimum of three days in the office, but there's flexibility about which days and hours.


Our Core Values:

Think Like a Customer - We empathize with our customers; understand the 'why' behind every decision we make


Progress not Perfection - We don't let perfect get in the way of good; we are better today than we were yesterday


Positive Attitude - Be a glass half-full kind of person and remember to have fun


Teamwork without Ego - We put the team above ourselves; we only win together


Take Initiative - We drive momentum; if there is an opportunity to make us better, we want to hear it


About this role:


REP is hiring a Systems Administrator to own the technology the company runs on: our Microsoft 365 tenant, identity and access, 200+ Windows and macOS endpoints, the network across all sites, and the dozens of software platforms the business relies on daily. You'll be the primary technical resource for the organization and accountable for keeping systems up, secure, and recoverable.


The role is split between service and engineering. Service means responding to a broken laptop, a new hire first day, a down time clock on the warehouse floor, or a store associate who can't ring a sale. Engineering means deploying config and policy via tested scripts, automating identity lifecycle from our HRIS, tuning application-control and network policy, and eliminating recurring manual requests for good.


We're growing, and this is an opportunity to support our employees across our four sites in our retail stores and additional distribution centers (California, Colorado, and Pennsylvania). Support can't scale by adding headcount; we need someone who builds leverage instead.


You'll report to the Manager of IT Operations and work alongside our Systems, Web Development, and AI/Data teams, our outsourced SOC, and regional IT/network partners. This is an on-site role at our Colorado HQ, with occasional travel to distribution centers and retail locations.


Essential Functions:

Microsoft 365, Identity and Access Administration

• Administer REP's Microsoft 365 tenant - Exchange Online, SharePoint Online, OneDrive and Teams - including tenant configuration, service health, mail flow and message hygiene, retention and data governance. Administer Entra ID as a controlled lifecycle: user and group lifecycle, role-based access, licensing, Conditional Access, MFA and password less methods, and SSO/SAML/SCIM integrations for enterprise applications. Maintain least privileged standards and run periodic access reviews.

Endpoint Management and Device Lifecycle

• Own the complete device lifecycle for 200+ Windows and macOS endpoints plus the iPadOS and kiosk fleet: Windows Autopilot and Apple Business Manager/ADE enrollment, Intune configuration profiles and compliance policies, application packaging and deployment, driver and OS patch rings, BitLocker and File Vault encryption with key escrow, procurement, imaging, refresh, secure decommissioning, hardware standards and asset tracking, and equipment provisioning and shipping to remote employees. Deliver fleet-wide changes through tested, version-controlled scripts using staged rollout and documented rollback.

Endpoint Security, RMM, and Security Operations

• Own the remote monitoring and management and application-control platforms (Ninja One and Threat Locker) end to end - deployment and agent health, policy creation and tuning, allowlisting and elevation request handling, remote support sessions, automated patching and script execution. Serve as primary point of contact for REP's outsourced SOC: triage, investigate and remediate escalated alerts such as impossible travel, anomalous sign-in and unusual IP activity; coordinate containment and document findings; support endpoint protection coverage and hygiene alongside the SOC-managed Sentinel One instance. Issue third-party and API credentials only against a governed register with defined owner, scope and expiration.

Network, SASE, and Site Infrastructure

• Own REP's Cato Networks SASE environment - site and endpoint client deployment, firewall and security policy, SD-WAN across locations, QoS and traffic shaping, VPN and remote access, and network performance monitoring and troubleshooting. Manage on-premises infrastructure across REP facilities: wireless access points and coverage, network switching and structured cabling, printers and print management including distribution-center label printers and print/pack station technology, time clocks and scanners, and conference-room and AV technology.

DNS, Email Security, and Data Protection

• Own DNS for the corporate domain and the website, including records and domain configuration. Manage email authentication (SPF, DKIM and DMARC), quarantine review and release, and investigation of user-reported phishing and suspicious messages. Administer backup and recovery for Microsoft 365 data - Exchange Online, SharePoint, OneDrive and Teams - through REP's third-party backup platform and maintain protection for on-premises creative storage; monitor coverage and job health, perform periodic restore testing, and document recovery procedures.

Automation and SaaS Platform Administration

• Design and build automations that eliminate manual IT work, with particular focus on identity lifecycle automation driven from the Rippling HRIS - automated onboarding, role and department changes, and same-day offboarding across all connected platforms - using PowerShell, the Microsoft Graph API and native platform integrations. Serve as technical administrator for REP's SaaS portfolio: provisioning and deprovisioning, permission structures, group and role assignment and access auditing, and maintenance of the tenant register (named administrators, break-glass access, license counts and renewal dates). Partner with business system owners such as NetSuite and Shopify who manage day-to-day platform configuration, while retaining ownership of access and identity governance.

End-User Support, Documentation and Enablement

• Serve as the primary technical resource for the organization across tier 1 through tier 3 - from account and hardware requests to complex platform, network and security troubleshooting - for corporate, distribution center and, as stores open, retail staff. Manage the ticket queue, set response expectations and drive issues to resolution. Act as a technical point of contact with platform vendors, resellers and service providers, driving support cases, vendor on-site work, and warranty and RMA logistics. Maintain documentation of infrastructure, configurations, integrations and runbooks; contribute to IT policy, standards and business-continuity and disaster-recovery planning; and deliver security awareness, phishing simulation and user enablement.

What You Will Bring:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Microsoft 365 and Entra ID: hands-on tenant administration including Exchange Online, SharePoint, OneDrive and Teams; Conditional Access, MFA and passwordless, licensing, and SSO/SAML/SCIM application integrations.
• Endpoint management at scale: Microsoft Intune for both Windows and macOS, including Autopilot, Apple Business Manager/ADE, compliance policies, application deployment and patch management.
• RMM and endpoint security tooling: NinjaOne or comparable RMM; application allowlisting and zero-trust endpoint control (ThreatLocker or comparable); endpoint protection / EDR.
• Scripting and automation: PowerShell strongly preferred; Microsoft Graph API and HRIS-driven identity automation (Rippling or similar) highly valued; comfort working in version control
• Networking and SASE: routing, switching, wireless, VLANs, firewall policy, VPN, SD-WAN and QoS; experience with a SASE platform (Cato Networks preferred) is a strong plus.
• DNS and email security: DNS administration for production domains, SPF, DKIM and DMARC, quarantine management and phishing investigation workflows.
• Backup and recovery: third-party backup for Microsoft 365 workloads, restore testing and documented recovery procedures.
• SaaS administration: multi-tenant business application administration, license management, access auditing, and governance of API keys and service accounts.
• Service management: ticketing / ITSM platforms, knowledge base and runbook authoring, and reporting on service volume, deflection and compliance.
• Workplace and operational hardware: iPad and kiosk fleets, time clocks, barcode scanners, label and print/pack station printers, conference-room AV and point-of-sale hardware.
• Ability to work autonomously as the primary technical resource, prioritizing across competing requests and owning issues from intake through resolution.
• Understanding core security operations concepts, including endpoint protection, identity-based threat detection, phishing and account-compromise response, and least-privilege access.
• Ability to read, analyze and interpret technical procedures, professional journals and governmental regulations; to write reports, business correspondence and procedure manuals; and to present information and respond to questions from managers, employees and vendors.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, and to interpret instructions furnished in written, oral, diagram or schedule form.

Travel:

• Occasional travel, up to approximately 10%. Periodic travel to REP distribution centers and retail locations for equipment deployment, network and site setup, and on-site support.
• Occasional after-hours and weekend work for maintenance windows, site cutovers, deployments and incident response

Education and/or Experience:

• Bachelor's degree in information technology, computer science or a related field preferred; an equivalent combination of education and directly related experience is accepted in place of a degree.
• 5-8 years of progressive systems administration or IT infrastructure experience, including at least 3 years administering a mixed Windows and macOS fleet and a Microsoft 365 / Entra ID tenant.
• Demonstrated experience deploying configuration or scripts fleet-wide across more than one operating system, including staged rollout, testing and rollback.
• Demonstrated experience administering an identity lifecycle end to end - provisioning, entitlement and deprovisioning you can verify across a directory and multiple SaaS platform.
• Demonstrated ownership of production network or security infrastructure - firewall or SASE policy, DNS for a production domain, or an equivalent high-blast-radius system.
• Experience supporting multi-site, distribution center, retail or shop-floor populations preferred.
• Certifications preferred but not required: Microsoft MS-900, MD-102 or SC-300; Jamf, CompTIA A+, Network+ or Security+; comparable endpoint, identity or networking certifications will also be considered.

What's in it for You:


Our commitment to quality and transparency applies not only to our products, but to our people. We are focused on creating a fun, exciting, collaborative space that's centered around health and well-being. We empower everyone on our team to take control of their careers and balance their work and life in a modern, fast-paced environment.


We offer an exceptional compensation package which includes:


Compensation base range: $80,000 - $95,000 annually with bonus potential


Day One Benefits!

• Medical, Dental, Vision (Competitive Benefits Packages Available)
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Account (FSA) options
• LTD/STD, Life and AD&D (100% premiums covered by REP)
• 401k and Roth options with employer match up to 4%
• Employee Assistance Program (EAP)

Recharge Yourself!

• 4 weeks of PTO accrued during your first year
• 48 hours of sick leave annually
• 7 paid company holidays with an additional floating holiday
• Paid Parental leave day 1
• Birthday - Paid day off

Pumped-up Perks!

• Unique bonus structure that rewards exceptional individual performance as well as company-wide performance
• Full access to employee gym
• Employee discount on REP equipment, apparel and nutrition
• Daily snacks and drinks provided by REP (for onsite employees)
• 'Fitness' casual attire
• Company and team building events
• Professional growth and development within the organization
• LIFE-WORK balance

Core Competencies:

Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.


Resourcefulness - Securing and deploying resources effectively and efficiently.


Collaborates - B uilding partnerships and working collaboratively with others to meet shared objectives.


Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.


Instills Trust - Gaining confidence and trust of others through honesty, integrity, and authenticity.


Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.


Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.


Instills Trust - Gaining the confidence and trust of others through honesty, integrity and authenticity.


Ensures Accountability - Holding self and others accountable to meet commitments, including where the commitment is to say no.


Physical Requirements:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is constantly required to sit and use hands to operate the telephone, type and operate the computer and mouse. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. The employee is frequently required to talk, hear, and bend and twist neck. The employee may occasionally lift and/or move up to 25 pounds and rarely lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.


REP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, REP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.


This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at REP.