Quality Assurance Manager

Job Description

Job Description

A large Healthcare Organization in Los Angeles is in the immediate need of a QA Manager. The Medical Quality Assurance Manager coordinates the Quality Assurance and Performance Improvement (QA/QI) program, risk management activities, policy administration, and regulatory compliance efforts. The QA Manager collaboratively with leadership and cross-functional teams, this position promotes continuous quality improvement, organizational compliance, and effective governance through quality reporting, policy management, committee coordination, audits, and risk assessment.

The Medical QA Manager supports regulatory and accreditation readiness, coordinates insurance administration and liability renewals, manages Certificates of Insurance (COIs), assesses insurance needs for events and organizational activities, and collaborates with internal stakeholders to identify, mitigate, and manage organizational risk.

What You’ll Do

• Coordinate the QA/QI program, quality improvement initiatives, committee activities, and related reporting.
• Monitor quality metrics, develop reports and dashboards, identify trends, and present findings and recommendations to leadership and committees.
• Support departments in developing, implementing, and monitoring quality improvement plans.
• Collaborate with Data Analytics to leverage information from the EHR, Salesforce, and other systems to monitor performance and support organizational improvement.
• Conduct and coordinate quality, compliance, and operational audits and support regulatory surveys, accreditation activities, and corrective action plans.
• Coordinate incident reporting, investigations, trend analysis, and corrective action follow-up.
• Support licensure, regulatory, and compliance activities, including maintaining required documentation and assisting with regulatory reviews.
• Coordinate Certificates of Insurance and maintain accurate insurance documentation.
• Support annual liability insurance renewals by coordinating information with brokers, carriers, and internal stakeholders.
• Assess insurance needs for community events, programs, contracts, and other organizational activities.
• Collaborate with leadership and departments to identify, assess, mitigate, and monitor organizational risks.
• Coordinate the policy review and renewal process, including revisions, approvals, distribution, and version control.
• Educate policy owners on policy standards, review requirements, and governance processes.
• Collaborate with the Director, Executive Office, to facilitate Board policy submissions and approvals.
• Review, develop, and recommend policies for Board approval.
• Maintain confidentiality and exercise sound judgment when handling sensitive information.
• Uphold organizational standards of professionalism, accountability, ethics, and integrity.
• Provide coaching, guidance, and performance feedback to staff, address performance or conduct concerns appropriately, and support employee accountability and development.
• Perform other duties as assigned.

This position is a Direct Hire role with a compensation range of $94,000 - $117,000 Annually

• 5+ years of experience in quality assurance, quality management, or compliance leadership within healthcare, hospital, or social assistance settings.
• Strong knowledge of healthcare regulations, accreditation standards, and audit practices, including Medicare and Medicaid-related reviews.
• Experience leading QA management activities such as performance improvement planning, quality reporting, and regulatory preparedness.
• Background in risk management, incident review, corrective action tracking, and organizational compliance oversight.
• Familiarity with HIPAA requirements and patient privacy standards, with the ability to handle confidential information appropriately.
• Proficiency working with electronic medical records and other reporting systems to monitor performance and support quality initiatives.
• Demonstrated ability to coordinate across leadership, committees, and cross-functional teams while communicating findings clearly and professionally.