Travel Advisor

Company Description Holiday Travel International is a leisure, corporate and government travel company based in the Pittsburgh area. Holiday Travel focuses on helping clients plan and book personalized trips, from short getaways to complex itineraries. Team members work closely with customers to understand their preferences and create tailored travel experiences. Holiday Travel International values reliable service, thoughtful recommendations, and strong relationships with clients. The organization offers opportunities for travel professionals to grow their expertise and contribute to high-quality customer experiences.

Role Description The Travel Advisor is a full-time, on-site role based in the Greater Pittsburgh Region. In this position, the advisor consults with clients to understand their travel needs, budgets, and preferences, and develops customized itineraries including flights, accommodations, transportation, and activities. The role involves managing travel bookings, confirming reservations, handling changes or cancellations, and ensuring all travel documentation is accurate and up to date. The Travel Advisor provides detailed destination information, offers recommendations on travel options, and responds promptly to inquiries to support a smooth and enjoyable trip. Day-to-day responsibilities include maintaining client records, coordinating with travel suppliers, resolving issues that arise before or during travel, and contributing to overall customer satisfaction and repeat business.

Qualifications

• Strong customer-facing skills, including Customer Satisfaction and Customer Service, with a focus on creating positive travel experiences.
• Clear and professional Communication skills, both verbal and written, for interacting with clients, suppliers, and team members.
• Experience with Travel Arrangements, including booking flights, accommodations, transportation, and activities.
• Background in a Travel Agency or similar environment, with familiarity in travel industry processes and systems.
• Attention to detail, organizational skills, and the ability to manage multiple client itineraries simultaneously.
• Proficiency with common office and booking software; experience with GDS or online booking platforms is an advantage.
• Ability to work on-site in the Greater Pittsburgh Region and collaborate effectively in a team setting.
• Prior experience in leisure travel planning or tourism and relevant education in hospitality, tourism, or a related field is beneficial.