Communication Specialist

Job Description: The Communication Specialist is responsible for leading Customer communication and recovery during irregular operations. This role coordinates across departments to ensure timely, empathetic, and compliant messaging while creating solutions that keep Customers informed, supported, and cared for throughout disruptions. This Is How We Fly At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success. About the Role As a Communication Specialist, you’ll be the central point of coordination during irregular operations, ensuring Customers receive timely, accurate, and empathetic communication. You’ll collaborate with multiple departments to orchestrate Customer recovery strategies, craft messaging, and align JSX’s response with both business goals and DOT requirements. This is a Part-Time Position, Part-Time Crewmembers work no more than 30 hours per week A Day in the Life Your day will be fast-paced and dynamic, focused on problem-solving and communication across the network. As a Communication Specialist, you’ll: Execute clear, consistent messaging across channels during irregular operations Proactively re-accommodate Customers with alternate flight options and amenity vouchers Craft thoughtful Customer communication that reflects empathy and the JSX brand voice Collaborate with Airport Services, Customer Support, and other teams to align recovery strategies Ensure DOT compliance by tracking and reporting tarmac delays and delay causes Anticipate potential disruptions and proactively plan recovery actions Act as the link between operational needs and Customer care in real time Why You’ll Love This Role High-Impact Work: Your communication directly shapes the Customer experience during some of the most critical moments in their journey. Creative Problem-Solving: You’ll balance operational needs with thoughtful solutions for Customers. Cross-Functional Collaboration: Work closely with Airport Services, Support, and leadership across the network. Growth Opportunity: Build valuable skills in operations, communications, and crisis response. What Makes a Successful Communication Specialist Adaptable: You thrive in a fast-moving, unpredictable environment Collaborative: You work seamlessly across departments to achieve shared goals Customer-Focused: You create messaging that is empathetic, thoughtful, and brand-aligned Organized: You manage multiple recovery efforts and communications simultaneously Proactive: You anticipate potential issues and act before they elevate Entrepreneurial: You bring creativity, ownership, and initiative to your role Required Experience Bachelor’s degree or equivalent experience 2–3 years of airline operations experience 1–2 years of communications or writing experience Preferred Experience Crisis communication or irregular operations experience in aviation or hospitality Experience managing cross-departmental communication workflows Skill, Licenses, & Certifications Strong written and verbal communication skills Ability to craft empathetic, clear messaging in high-pressure situations Familiarity with DOT compliance and reporting requirements Benefits & Perks Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family. 401(k) match: 50% of your first 8% Generous PTO: Take time to recharge with our flexible PTO plan. Additional Information May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc). Ready to soar with us? Starting Compensation: $24.75 JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This Is How We Fly. We don’t do terminals. We don’t do crowds. And we certainly don’t do ordinary. At JSX, we deliver a smarter and more refined air travel experience that begins with our Crewmembers. Whether you’re on the tarmac, in the hangar, or at cruising altitude, every detail of the journey starts with people who take pride in doing things differently. #J-18808-Ljbffr