Exceptional Family Member Program Case Worker Nf4

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines their families and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel civilian employees contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Serves as the installation non-clinical Case Worker for the USMC Exceptional Family Member Program (EFMP ) . Manages services including intake identification assessment evaluation tracking and referral of eligible family members. Acts as a liaison with medical non-medical installation and community professionals to ensure top-tier care aligned with national and Marine Corps standards.

Core Responsibilities :

• Case Management: Conducts assessments completes Family Needs Assessments and Services Plans and establishes/maintains electronic case files with detailed contact notes in the EFMP Case Management System (CMS).

• Family Support: Contacts each EFMP family upon assignment notification. Routinely assesses circumstances assists families in creating and achieving goals and empowers them to pursue available resources.

• Resource Navigation: Connects families to vital services including Respite Care Special Education Supplemental Security Income/Social Security Disability Insurance Medicaid Waivers Early Intervention and Tricare.

• Advocacy & Collaboration: Participates in Individualized Education Plan (IEP) and Inclusion Action Team (IAT) meetings per MCO 1754.4. Contributes to a library of special needs educational and referral materials.

• PCS & Transition Assistance: Provides warm hand-off assistance during Permanent Change of Station (PCS) relocations. Coordinates with losing/gaining case workers and advises families on relocation options (e.g. assignment reconsideration Continuation of Location).

  Compliance Safety & Administrative Duties :

• Information Security: Safeguards highly sensitive proprietary and privileged data. Ensures strict compliance with the Privacy Act (5 USC 552a) HIPAA (PL 104-191) and DoD Directive 6025.18. Restricts unauthorized access or dissemination and reports data releases immediately.

• Reporting & Engagement: Keeps the EFMP Manager updated on caseload status acute cases and program compliance. Attends Special Needs Forums and collaborative events at the Managers discretion.

• Customer Service & Workplace Standards: Delivers exceptional professional customer service. Promotes Equal Employment Opportunity (EEO) principles and the prevention of sexual harassment. Adheres to safety regulations and promptly reports workplace hazards or mishaps.

Physical & Schedule Requirements :

• Schedule: Requires occasional evening and weekend hours to support family engagement activities and support groups.

• Physical Demands: White-collar position requiring occasional lifting of up to 20 lbs .

Requirements

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

Bachelors degree in behavioral health or a related social science or combination of equivalent education and experience or four years of appropriate experience that demonstrates knowledge of one or more of the behavioral or social sciences and working in a case management capacity with families who have members with special needs. Case Management certification from an accredited source preferred. Knowledge of the Military lifestyle to include service/unit organization and rank structure and military family and personal support services available.

Knowledge of military laws policies regulations resources and practices regarding medical and educational benefits programs services and community agencies for family members enrolled in EFMP. Skills in active and empathic listening and interviewing and applying sound judgment for assessing individual and family needs; problem-solving and advocating for support or services; or determining an appropriate course of action. Written and oral communication skills to effectively provide case management assistance to people in various emotional states and varying needs; and to conduct briefs workshops and training. Inter-personal skills to relate to all segments of the military and civilian community using persuasiveness poise tact and objectivity. Proficiency with computer software and applications involving word processing email communication database management desktop publishing and internet navigation.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race age color religion national origin sex GINA political affiliationmembership or non-membership in an employee organization marital status physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: part of the employment process Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).For all positions requiring access to firearms or ammunition the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760 Qualification to Possess Firearms or Ammunition before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s) if applicable.

*If prior military DD214 Member Copy

*Resume that does not exceed 2 pages

**IMPORTANT: To align with the Merit Hiring Plan Federal Agencies will not accept resumes that exceed two pages. Accordingly the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees whether on or off duty cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace and Marines sailors and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with TA stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

IC