TNG Cares Receptionist & Customer Service

Job Description

Job Description

Status: Part-Time (Hourly – Flexible Schedule Required)

In this role, you'll serve as a primary point of contact for members, homeowners, and guests, delivering warm, responsive, and professional service across every interaction — enhancing the member, homeowner, and staff experience through

outstanding customer service and clear communication.

This role is responsible for answering and directing incoming calls, resolving or escalating member concerns, scheduling reservations, and supporting the day-to-day operations of the TNG Cares Resource Center.

The ideal candidate is patient, personable, and detail-oriented, with the judgment to know when an issue needs a quick answer and when it needs to be routed to a department manager.

Essential Job Functions

Phone Reception & Customer Service Response

• Answer, direct, and log all incoming calls from members, homeowners, and guests, providing prompt follow-through on every request

• Respond to inquiries via phone, email, and chat in a timely, professional, and on-brand manner

• Provide accurate, up-to-date information about the Club, amenities, and member events

• Acknowledge and empathize with all customer service concerns, setting a calm and welcoming tone

Issue Resolution & Follow-Up Tracking

• Log all issues and requests, routing to the appropriate department manager and copying the TNG Cares Supervisor

• Track open issues to ensure timely follow-up, resolution, or escalation

• Maintain and grow the TNG Cares FAQ and knowledge base to speed up future responses

Reservations & Scheduling

• Make member dining and event reservations accurately and confirm details with members

• Coordinate with F&B, Events, Golf, and Racquets to confirm availability before booking

Cross-Departmental Coordination