Field Technician

Field Technician

At IdeaTek, we're on a mission to connect communities with fast, reliable fiber internet. As a cutting-edge telecommunications company, we believe in innovation, teamwork, and community impact. Our team members are passionate problem-solvers who thrive on creating better connectivity for everyone.

This position supports field operations in the Tucson region.

We're growingand we're looking for a motivated Field Technician to be a core part of our network expansion. You will be instrumental in the build-out and maintenance of our advanced fiber network, delivering both technical excellence and outstanding customer experiences. If you are detail-oriented, safety-minded, and proficient in fiber splicing techniques, we want you on our team.

Key responsibilities (not limited to):

• Perform core fiber network duties, including the splicing of fiber optic cables in various outdoor conditions and demonstrating a working knowledge of both aerial and underground fiber network infrastructure.
• Ensure documentation by maintaining a thorough knowledge of and accurately updating splicing schematics and spreadsheets, and taking precise splicing and field notes to ensure project timelines are met.
• Execute end-to-end customer installations and repairs, performing independent fiber-to-the-home (FTTH) installations, timely repairs, and installing service drops from the terminal to customer homes or businesses.
• Troubleshoot and resolve technical issues, diagnosing and resolving customer connectivity and service issues, including the installation and troubleshooting of residential and business VoIP services.
• Conduct initial quality control inspections of new plant construction to ensure adherence to build standards and project specifications.
• Deliver outstanding customer service by providing an exceptional experience to customers through friendly, patient, efficient, and knowledgeable service regarding FTTP, gateways, and WiFi.
• Maintain safety and operational compliance, operating and maintaining a bucket truck safely in accordance with DOT and OSHA standards, and adhering to all safety protocols as outlined in the company handbook.

Desired attributes:

• A strong aptitude for learning and a desire to grow your skills and knowledge.
• A self-motivated and proactive approach to your work. Must be able to work independently with minimal direction (at completion of training period)
• A high level of attention to detail and a commitment to quality.
• A strong sense of urgency and dedication to following through on all tasks.
• Excellent verbal and written communication skills.
• The ability to adapt to shifting priorities in a dynamic work environment.
• Demonstrates a strong safety focus and consistently maintains safety measures.
• Comply with DOT safety and operational standards.

Experience/knowledge required:

• 2+ years of relevant work experience in a field-based technical role (e.g., installer, electrician, HVAC, or other low voltage work)
• Must possess and maintain a valid driver's license with no restrictions.
• Ability to participate in an on-call rotation, which includes nights, weekends, and holidays.
• Willingness to work in both underground and aerial environments (e.g., climbing ladders up to 32ft and operating a bucket truck).
• Ability to work outdoors in various weather conditions.
• Must be able to lift up to 80 lbs.
• Able to enter and safely operate a bucket truck with a weight limit of 300 lbs.
• Must have a flexible schedule with the ability to work on Saturdays and/or Sundays.
• Successful completion of DOT physical.

Preferences:

• General knowledge of telecommunications services, including internet, wireless, and phone systems.

Why work at IdeaTek:

• Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance.
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

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