Patient Services Representative

Full-Time Patient Services RepresentativeReports To: Unit ManagerLocation: Queens/Manhattan, New York, United StatesCharles B. Wang Community Health Center (CBWCHC) is a Federally Qualified Health Center providing the highest quality of medical, mental health and dental care for predominantly Asian Americans adults and children in New York City. Besides competitive pay, CBWCHC offers a great benefits package of health, dental and vision coverage, 403(b) retirement savings, plentiful paid time off, camaraderie and more. Many CBWCHC employees take advantage of training and promotional opportunities. The ideal candidate enjoys working with and assisting people, is detail-oriented, and flexible.Responsibilities:Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as neededAssist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detailAnswer professionally to incoming calls, providing courteous assistance and accurate information to callersSchedule patient appointments effectively to ensure smooth service operationsVerify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patientsAssess and collect payment based on Health Center's policy and procedureMaintain confidentiality and compliance with privacy regulationsPerform other unit-specific duties as assignedMinimum Qualifications:High school diploma or equivalent; Associate degree preferredPrevious experience in a healthcare setting or customer service role preferredStrong computer skills required, with proficiency in electronic medical record systems considered a plusExcellent communication and interpersonal skillsStrong attention to detail and ability to multitask effectivelyKnowledge of medical terminology and insurance procedures is a plusBilingual in English/ChineseCompensation and Benefits:Salary: $40,000.00 - 46,000.00 per yearMedical insuranceEmployer-paid dental, vision, disability and life insurance403(b) retirement savings planFlexible spending accounts for transit, parking, health and dependent carePaid time off (28 days for the first year of employment)Employee Assistance ProgramEmployee Discount ProgramsTuition reimbursement for eligible employees, andThe Health Center is qualified for Public Service Loan Forgiveness (PSLF) program