Customer Service Representative

Description

BMG, a subsidiary of S-One Holdings Corp., specializes in research, development, marketing, and supply chain management. It brings unequaled speed-to-market and innovative technologies to the entire marketplace. As a global brand licensing company, BMG works in close partnership with the brands it represents while providing its worldwide network of resellers with unparalleled logistics, marketing, and product support.

The BMG Customer Service Representative is responsible for interfacing with customers to handle a variety of pre- and post-sales service functions. These functions include aiding customers in areas such as product support, order fulfillment, customer service requests, returns, customer account set-up, and database management.

This role requires regular in-office collaboration, and candidates must be able to work from our corporate office in Sarasota, FL, a minimum of three days per week. 

POSITION RESPONSIBILITIES:

• Create an unparalleled customer experience
• Handle orders promptly and precisely according to customer requirements: process orders, check stock for availability, calculate shipping costs, contact forwarders, create commercial invoices and packing lists
• Provide product support regarding application, compatibility, and basic product questions. This includes, but is not limited to, product transitions/end of life, product attribute knowledge, and proper questioning for application validation
• Share all customer feedback, positive and negative, and follow up with the respective departments
• Process all necessary documentation for customer claims following company processes
• Maintain Data Accuracy: update all customer databases with the most current information
• Enforce proper pricing
• Work with Channel Sales Managers to acquire new business, which may include but is not limited to sample and swatch distribution, sample roll distribution, account set up, and field support
• Support accounting in case of credit hold issues + Input Invoices to the appropriate portal + Web Chat

Qualifications

POSITION REQUIREMENTS:

• Knowledge of Microsoft Office Suite and CRM Applications
• Ability to be integrated into an international environment
• Skills: professional, accountable, proactive, well organized, willing to learn, positive, responsive, and excellent verbal and written communication skills