Senior Product Manager

Pendo is the AI-powered analytics and adoption platform for builders. The Product team builds the tools that help software teams understand how their products are used, where adoption breaks down, and what drives business outcomes. AI features are increasingly central to the analytics roadmap — surfacing intelligent insights, automating pattern detection, and embedding AI-assisted workflows directly into the product experience. This team is embedded in its own customer base, runs continuous discovery, and treats customer outcomes as the primary measure of whether the work is good. This role owns an analytics product area end-to-end: strategy, roadmap, discovery, and delivery across a globally distributed cross‑functional team spanning Raleigh, New York, and Pendo's India-based engineering and product teams. Customer outcomes are the starting point for every significant decision. Discovery is continuous, not episodic. Operating across time zones is a practical requirement — the person in this role adapts their working hours to maintain meaningful overlap with India-based teams and builds the async artifacts that let those teams work independently between overlap windows. This role is based in Raleigh, NC (primary), with New York, NY and East Coast remote candidates also considered. Pendo's hybrid model requires in‑office 3 days per week for local candidates. What this looks like day‑to‑day Own the analytics product roadmap — define priorities, defend tradeoffs with data and reasoning, and keep the long‑term direction aligned with enterprise customer needs and the broader Pendo platform. Drive AI‑powered capabilities within the analytics area: define what the AI does, how outputs are surfaced, how confidence is communicated, and where human judgment stays in the loop — with the customer problem as the starting point, not the model capability. Run continuous discovery with enterprise customers and India‑based product and engineering teams; synthesize findings across time zones into clear, actionable product decisions without requiring a synchronous handoff. Lead the full product lifecycle for the analytics area from early concept through GA and post‑launch iteration; make clear calls on scope, sequence, and tradeoffs and own the outcome. Apply AI tools across the full product cycle — synthesizing discovery at scale, generating early wireframe concepts, drafting specs and competitive analyses — and share methods and findings with the broader product team. Serve as the subject‑matter expert for Sales, Customer Success, Marketing, and Partnerships on the analytics area; translate product capability into commercial narrative and feed market signal back into the roadmap. Write specs that engineering can act on without a verbal walkthrough; document decisions, produce async artifacts that reduce synchronous dependency, and bring a substantive point of view to design reviews. Who you are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great product managers don't wait for alignment that could have been earned proactively — they form a point of view, make calls within their scope, and drive toward resolution. In a globally distributed team, delayed decisions compound quickly. Ambiguous problems don't wait for complete information, and neither do you. You're AI‑curious — genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything: synthesizing discovery at scale, prototyping early concepts with tools like Figma AI, Galileo, or v0, drafting specs and competitive analyses, compressing the distance between insight and decision. In a cross‑timezone operating model, AI tools are particularly valuable for accelerating async work. What you discover or produce with AI, you share with the team. The tools will change; the willingness to dive in and tinker is what matters. Must‑haves 5+ years of product management experience with a track record of owning product areas end‑to‑end in a B2B SaaS environment. Experience defining or shipping AI‑powered product features — you can work with engineering to spec what a model does, how outputs are surfaced, how confidence is communicated, and where human judgment stays in the loop. Demonstrated experience building for enterprise customers, including navigating complex procurement, security, compliance, or data privacy requirements. Experience using AI prototyping or code generation tools (Cursor, v0, Replit, GitHub Copilot, or similar) to validate product ideas before engineering investment; specific examples of AI use in daily workflows are expected in the interview process. Experience taking a product or major feature through the full lifecycle — scoping, sequencing, launching, and iterating — and making scope and sequence calls without consensus. A track record of running toward customers: maintaining direct relationships with enterprise customers, treating discovery as ongoing rather than project‑scoped, and pointing to specific conversations that changed a product decision. Experience working with or within globally distributed teams, with async‑first communication practices; written specs and updates leave no open questions. Nice‑to‑haves Background in analytics products, data visualization, or data platform work in a B2B context. Familiarity with Pendo as a user or customer. Prior experience working with India‑based engineering or product teams. About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest‑growing startups, supported by best‑in‑class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Primary location is Raleigh, NC; New York, NY and East Coast remote candidates are also considered. This role works with India-based teams and requires schedule flexibility to maintain meaningful overlap. Benefits: Highly competitive, employer‑heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off. Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. The expected salary range for this role to be performed in North Carolina or New York is USD$150,000 – USD$175,000. EEOC We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to View email address on click.appcast.io . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. #J-18808-Ljbffr