Marketing and Communications Manager

The Communications and Production Manager at the Portland Museum of Art (PMA) oversees the content and production processes for the PMA’s communications, design, and audience engagement initiatives. This role is central to keeping the PMA’s high-quality design and communication standards, ensuring effective execution of promotional campaigns, brand alignment, and resource optimization. The Communications and Production Manager acts as a liaison between departments, overseeing schedules, resource allocation, and content alignment. Job Functions: Campaign Coordination and Production Management Collaborates with the Head of Communications and Audience Engagement to strategize, coordinate, and manage integrated communications and marketing campaigns aligned with institutional priorities. Manages integrated end-to-end design production workflows, including written content, schedules, and deliverables for museum-wide initiatives. Manages vendor communications including outreach, design discussions, project expectations, estimates, and quotes with print, publication, advertising, and digital production partners. Manages relationships with contracted copy editors as assigned. Coordinates file exchanges, timeline updates, and maintains ongoing communications to ensure accurate production, delivery, installation, and billing. Assesses and develops systems to ensure brand quality and cohesive messaging across all projects and platforms, reviews and approves content. Actively takes part in cross-departmental working groups and committees to boost organizational effectiveness and collaboration. Digital Production and Channel Management Establishes priorities, schedules, and production timelines for the Digital Content and Marketing Specialist. Reviews and approves digital content before publication, ensuring consistency with campaign objectives and brand standards. Oversees execution of website updates, email production, digital signage, multimedia content, and social media deliverables. Coordinates digital asset creation across campaigns, ensuring materials are produced efficiently and distributed across appropriate channels. Works with the Digital Content and Marketing Specialist to maintain the PMA’s digital asset library and production workflows. Evaluates digital campaign performance and recommends adjustments based on analytics. Operational Excellence and Data Utilization Supports strategic financial planning by assisting in departmental budget management. Collects, analyzes, and reports key performance metrics to drive informed decision-making and continuous improvement. Leverages data systems to optimize workflows, resource allocation, and overall departmental efficiency. Ensures data accuracy, security, and compliance with the PMA’s policies and regulatory standards. Directs daily team operations, ensuring staff are trained, museum standards are met, and organizational objectives and goals are achieved. Collaborates on special projects, as needed. Supervisory Responsibilities: Participates in recruiting, interviewing, and hiring staff. Manages onboarding and offboarding, scheduling, coaching, counseling, training and development, performance evaluations, discipline, documentation, and terminations, with support of Human Resources. Qualifications : Bachelor’s degree in marketing, communications, or related field. 5-7 years of experience in brand management and production coordination. At least 2 years of supervisory experience preferred. A combination of related education, certifications, and experience may be considered. Experience in overseeing production workflows and managing vendor relations. Experience coordinating cross-departmental projects and enhancing organizational effectiveness. Expertise in utilizing data to optimize operational efficiency and inform strategic planning. Skills and Competencies: Communicates the organization’s vision and goals to teams and stakeholders. Represents the organization professionally, fostering engagement with partners and community groups. Effectively communicates the PMA’s vision and goals to teams and stakeholders. Inspires and motivates teams through clear goals, mentorship, and constructive feedback. Fosters a collaborative, high-performance culture aligned with the PMA’s priorities. Builds and maintains strong relationships with stakeholders, partners, and the community. Guides and motivates teams through clear direction, mentorship, and feedback. Supports a collaborative, high-performing work environment aligned with department goals. Develops and maintains relationships with stakeholders and community partners. Assists in external representation to strengthen community engagement. Implements initiatives that support departmental and organizational objectives. Ensures inclusivity in program execution by integrating diverse perspectives. Proficient in utilizing technology, software, and tools relevant to the role to enhance efficiency, decision-making, and collaboration. Experienced in project management, financial planning, and data visualization tools. Uses data and KPIs to assess team and program performance. Assists in managing budgets, ensuring cost-effective operations. Monitors expenses and identifies opportunities for efficiency improvements. Addresses challenges, develops solutions, and improves processes. Anticipates and mitigates risks to support successful project execution. Manages time effectively to meet deadlines and maintain quality. Balances multiple responsibilities efficiently without compromising outcomes. Handles sensitive information with professionalism and discretion. Adapts to changing priorities and challenges with resilience. Actively pursues professional development and learning opportunities. Standards of Excellence: Strives to maintain a friendly and welcome attitude toward all. Builds positive relationships through kindness, respect, and attentiveness. Respects and is sensitive to diverse cultures, orientations, and perspectives. Supports inclusivity by promoting equity and addressing barriers. Communicates effectively and professionally. Adheres to the PMA brand charter and style guide. Delivers exceptional customer service in all visitor areas. Works collaboratively to achieve common goals. Inspires and motivates others. Demonstrates responsibility, reliability, and ethical behavior. Always follows safety protocols and procedures. Other Requirements: Working Conditions and Physical Demands: Work Environment: In-person at the PMA or affiliated sites, primarily office-based. Physical Demands: Prolonged sitting; extensive computer use; high visual acuity. Exposures: Fluctuating noise levels; varying temperatures and lighting; standing, walking, bending. Flexible Workday Agreements allowing employees to work remotely one day per week may be available to eligible employees consistent with the PMA’s Flexible Workday Policy. Other Duties as Assigned: This job description outlines the primary duties, responsibilities, and expectations for this role. However, the employer reserves the right to modify or update job functions as needed to meet evolving business needs, with or without notice. Equal Opportunity Employer: The PMA is committed to diversity and is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, age, sex, sexual orientation, disability, veteran status, whistleblower status, familial status, gender identity or expression, genetic information, or any other legally protected characteristic. In accordance with the Americans with Disabilities Act (ADA) and the Maine Human Rights Act, the PMA provides reasonable accommodations for qualified individuals with disabilities unless doing so would result in undue hardship. This policy covers all employment practices, including the application process. For accommodation requests, please contact the PMA’s Human Resources department. 4 weeks of vacation to start. 10 days of sick leave annually. 13 paid holidays, including a floating holiday. Medical, dental, and vision insurance. Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) options. Employer-paid life insurance and long-term disability coverage. 403(b) retirement plan with up to 4% employer match. Employee Assistance Program (EAP). PMA membership and admission benefits. Reciprocal museum admission programs. Flexible Workday opportunities for eligible positions consistent with PMA policy. About the Portland Museum of Art The Portland Museum of Art is Maine's largest and oldest public art institution, dedicated to connecting people with art, ideas, and each other. Through exhibitions, programs, educational initiatives, and community engagement, the PMA fosters creativity, dialogue, and access to the arts for diverse audiences. #J-18808-Ljbffr