Benefits Technician

PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify. Our team members enjoy competitive salaries, a well-rounded benefits package, generous paid time off (including 25 holidays, vacation, and sick leave), and an array of professional development opportunities. We’re always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student. Job Posting End Date: Deadline to apply is 11:59 PM on 06-09-2026 Job Title: Benefits Technician Contract Type: Employee Annual Salary: $35,880.00 - $67,096.00 (Support staff salary will be based on internal equity and experience) Location: FL - HOME OFFICE Job Description Summary: Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform. FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law. The Position: Position General Summary: Under general supervision, the Benefits Technician performs a variety of complex technical, clerical, and administrative tasks to support all aspects of employee benefits administration. The Benefits Technician assists in the day-to-day maintenance of employee benefits programs, including enrollment, terminations, retirement processing, workplace wellness, and data collection and records maintenance. The Benefits Technician also serves as an informational resource in the Benefits area to internal and external customers. Essential Position Functions: Perform complex technical, clerical, and administrative duties in support of FLVS’s Benefits Department programs in areas of employee insurance and other employee benefits Provide accurate information on employee benefits to new and existing employees; assist with new employee orientation; ensure all benefits eligible new hires are identified and enrolled within required timeframes Process all new hires through the Florida Retirement System (FRS) to confirm employment eligibility with an FRS employer Assist the Sr. Manager and Sr. Benefits Specialist with creating, planning and organizing the school’s employee wellness program and various wellness activities, monitor compliance with mandatory wellness initiatives Assist employees with enrollment in a tobacco cessation program, including providing appropriate alternatives as directed by the Sr. Manager Collect and maintain required team metrics and prepare monthly reports Serve as a resource and provide information to the public and FLVS staff regarding group health insurance and other employee benefit programs offered Obtain appropriate paperwork from employees who are applying for retirement or DROP participation with the Florida Retirement System; update retirement information in internal systems as needed Administer the communication of all post-employment benefits to exiting staff, including Cobra information, life insurance conversion notices, insurance verification letters, etc… Review and respond to assigned help tickets Maintain the benefits section of the FLVS Intranet, keeping it up-to-date with appropriate publications, SPD’s, links, etc… Recommend revisions to Benefits Department documents, procedures and forms; create new documents and workflows as needed Develop and maintain standard operating procedures for the position Perform a variety of general office support duties, including composing, typing, and proofreading letters, emails and other benefits documents; maintaining electronic and manual files and records; recording and preserving meeting minutes; answering telephone and in-person inquiries Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others All work responsibilities are subject to having performance goals and/or targets established (These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.) Minimum Requirements: Education: Associate’s Degree; or an equivalent combination of education and relevant experience Experience: Two years’ Human Resources generalist experience Group health insurance/employee benefits experience, preferred Two years’ customer service experience Knowledge, abilities and skills: Working knowledge of the principles and practices of human resources administration related to the area of insurance and benefits administration Demonstrated ability to efficiently coordinate multiple projects under the pressure of deadlines Ability to work independently and as a team member Ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures and standards to specific situations Strong written and verbal communication skills Strong interpersonal skills Excellent customer service skills Working knowledge of general office practices, methods, and equipment, including computer skills in Microsoft Office suite of products. Ability to compile, review, categorize, prioritize, analyze and interpret data Must possess strong, documented attention to details CORE COMPETENCIES FOR SUCCESS: JOB KNOWLEDGE AND SKILLS Team member carries out essential job functions with accuracy, engages in ongoing and relevant professional learning, applies new knowledge effectively, and demonstrates mastery of job-specific skills PRODUCTIVITY Team member produces high quality work, meets organizational and departmental deadlines, balances multiple responsibilities, manages time effectively, and seeks ways to improve processes and productivity COMMUNICATION Team member communicates clearly in written and verbal formats, collaborates effectively, demonstrates professionalism in all interactions, exhibits strong interpersonal skills, and contributes to a positive team and professional community CUSTOMER FOCUS Team member addresses the needs of internal and external customers, analyzes problems effectively, contributes to innovative solutions, seeks opportunities for improvement, and successfully adapts to change Physical Requirements and Environmental Conditions: Frequency of travel: Occasional travel is required for meetings, trainings and conferences; location may vary and may require overnight stays Light physical activities and efforts required working in an office environment (Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.) View our competitive benefits package, visit our Benefits page. About Florida Virtual School We believe people thrive when they’re given freedom, trust, and the opportunity to make a difference. That’s why we empower our talented instructors and dedicated support staff with something unique—equal parts flexibility and support. With opportunities at Florida Virtual School, FlexPoint, and Florida Scholars Academy, we inspire students to believe the sky’s the limit and support schools across the nation. Our Commitment At Florida Virtual School (FLVS) and FlexPoint we value our dedicated team of instructors and support staff. Our values of excellence, innovation, community, balance, and communication create a work environment in which everyone feels confident and appreciated. Our organization and team members do more than just talk about our values; we live them and rely on them to be the foundation of everything we do. We Value Veterans Chapter 295, Florida Statutes, sets forth certain requirements for public employers to accord preferences, in appointment, retention, and promotion, to certain veterans and certain family members of eligible veterans who are Florida residents. The relevant portions of the law apply to “the state and its political subdivisions.” School districts are subject to the requirements of Chapter 295 and preference will be given accordingly.